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Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Hi, Jochum.
Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun.
I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you.
Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work.
My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so.
Thank you - we look forward to hearing back from you and hope to make this a better experience!
Karl | Manager, Technical Support
Justine provides very good customer service, very quick reply always. He himself deserves a 5-star. :)
So glad to hear that Justine could help you out, Miranda! I've passed along your kind words to Justine! Thank you for leaving us a review. Let us know if there is anything else that we can help you with!
Karl | Team Lead, Technical Support
why isnt it possible for a free version anymore for just a frontpage? I installed it on another shop and there it was free when I only used it for the frontpage??
Hey there, Thanks for the feedback.
I have reached out to you via email so I can share more information and help answer the question for you.
Please don't hesitate to reply back to me via email and I'll be happy to assist you.
Sweetan | Team Lead | Support
Shogun Page Builder
Love this page builder app. Every easy to use and set up and affordable. Their support team is very nice and they get back to you quick. They'll send personalize videos on how to do something if you run into any problems.
Compared to most SHopify themes that have limited personalization options, Shogun is great. Quite pricey but worth it in most cases. I am only facing 1 issue: i am currently customizing a paid Shopify theme, and everything works perfectly besides previewing product pages/product descriptions edited in Shogun. I was told that they will appear once i pay the theme, but i will wait until i am certain about the theme before spending 180 USD. Customer service is quite good, quick and responsive. A pity we cannot use the app to customize homepages also! :)
We've only just begun using this app but the available formatting and functions is impressive and not like anything else we've used before (especially while on the Magento platform). We are looking forward to exploring all capabilities in the new year.
This is a very useful tool if you want to have nicer looking pages and you are not prepared to code or hire a coder. It has many features which you can use (without any technical skills) to create professional looking pages. Recommended!
Customer service is hands down THE BEST!! Even at 1:30 in the morning !! Nick ROCKS!!
I can count on one hand that amount of times I've written a review. I have no experience with web design and this app allows me to do everything I need easily. Moreover, I had a particular issue and the Shogun team quickly came in and fixed everything for me. Highly recommended.
An overall good software that absolutely has some troubles with the width/boxed layout functions and as with all page builders, some headache with functions here and there but overall a good tool with good support.
Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.
*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.
https://getshogun.com/help/knowledge-base/how-to-center-elements
*Tab styles*
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to support@getshogun.com
*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at support@getshogun.com
Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.
-Nick (Cofounder, Shogun)