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The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Fantastic customer support makes all the difference, and Shogun has it in spades. Shout out to Maxwell and Lynsey, in particular, for walking me through some tricky CSS!
Thanks for shouting out our Technical Support team, Hannah! We’re so glad Max and Lynsey were able to work out that tricky CSS for you. If you should encounter any other questions, our team is here and ready to help. :)
Jill | Client Services
Shogun Page Builder
After running into some issues with their scheduling feature, and after a long wait to have it working again (roughly 8 months), I can say that now the app is working flawlessly. Why it took this long to fix such an important feature I still don't understand. Having said this, we find the app extremely useful, and now that the main problematic issue has been fixed, we have no complains about it. Being completely honest when we encountered the scheduling issues last year we looked at the competition as we thought about dropping Shogun back then. Not a single app comes close to the level of controls and features that Shogun offers. So we stuck to it and now we are glad we made that decision. We use this app on a daily basis and it saves us a lot of work and time by making it extremely easy for anyone in our team to update the content. We had given one start initially when the issues were happening and now are changing it to 4, given that they solved their problems and that they made a great effort in keeping us informed of their progress. Had it not been for those issues I would have given them 5 stars from the get go.
Update: Our frustrations with Shogun are back. The HTML Shogun builds is VERY poorly built, it literally adds hundreds of unnecessary and they follow little to no semantics. I've complained a few times about this, and their response is 'that's how our team built it'.
Oh well.
Hey Pablo,
Thank you so much for all of your continued patience.
We recognize that you've been waiting on a couple of bug fixes for a while. I wanted to provide some additional clarification that although progress has been slow on these tickets, our engineering team is hard at work to get this resolved.
I've sent you an email and attempted to reach out to you on the phone as well. If you'd like to speak with us more, we'd be happy to chat anytime.
Thanks again for all of your patience and understanding and we're looking forward to hearing from you soon.
Kalen | Team Lead, Support
Shogun Page Builder
Good for VERY basic web development. If you are looking to make an About Us page with some more customization than Shopify offers this app is great. If you are looking to use Shogun to work with product pages then expect extremely slow page load times, very slow editing speeds if you have a moderate amount of elements on one page, and many random errors that are just glitches from the system. The A/B testing feature would be great if it actually worked but it hasn't been useful at all in seeing which pages result in higher sales. This app is almost good but after spending 100+ hours working with it I am searching for a more robust solution as I'm sick of dealing with the shortcomings of Shogun.
Hi Drew & Team,
Thank you for your review and your feedback - I'm sorry to hear that your positive experience has turned into a negative experience with Shogun. I hope that we can help you resolve any issues that you are having with the app. My colleague Justine has also reached out to you via email.
I do want to start off by thanking you for your kind words about the app. I'm glad to hear that you found Shogun useful in that sense.
Regarding your issues - in relation to the slow page load times, there are a lot of factors that go into this. Shogun is a small part of the overall loading of your page, this would include your theme components, other third-party apps and any custom code that you have. Similar to creating a page without Shogun, the more content you add to a page the longer the page will take to load - Justine has reached out with some tips and information. We take measures to improve page load speed, such as deferring scripts and lazy loading your images.
Inside the editor, there may also be slowness if there are a large number of elements as the editor must keep track of all of these elements, as well as additional information regarding their state and changes. We are aware that we have room to improve there and hope to do so in the future.
We would love to hear more about the errors that you are experiencing. Would you mind sharing more information on these? The team should be able to help resolve anything that you are experiencing with the app.
Finally, regarding the issues that A/B testing is giving you - would you mind sending us over feedback about that too? Would love to see if we can resolve these issues for you and help you understand the data better.
We really appreciate any feedback that you can give us regarding the issues that you are having so that we can help you, and we can pass on feedback to the appropriate teams for future improvement. We welcome all feedback that you may have about the app.
If you could respond to Justine, or reach out directly at support@getshogun.com we would love to help.
Thank you,
Karl | Team Lead, Technical Support
Great service and super speedy response time. Any time I have a query on how something works, or why something is not working the way I thought it would, the customer service is so clear and concise. Sweetan over the past week in particular has been been consistently helpful over numerous questions.
Hi there, Michaela. Thanks for sharing your feedback in the form of this review.
It was great to communicate with you and I am happy to hear that I was able to help and answer the questions for you. 😊
I am also happy to hear that your experience with Shogun has been such a wonderful one. We are always here to assist you and will look forward hear back from you again.
Thanks for your support. 🫶
Sweetan | Client Services
Shogun Page Builder
I've tested and tried just about every Page Builder App on the Shopify App store. Shogun is BY FAR the best. Shogun has been a phenomenal tool for building our website. It's easy to use, and has some great functionality for more advanced users! I would highly recommend!
Very happy with Shogun -- Reached out to them for some support and received feedback super fast! Amazing.
This is one of the major functions that shopify lacks - SHOGUN fills in the gap perfectly!
Fantastic app! Easy to use and adds so much dimension the site. The support for Shogun is superb.
Thank you so much for your review! Glad to see that James could help you out with your questions.
Karl
Team Lead, Technical Support
Solid Page builder app. I was looming for something to make building pages and blog post simple. Highly recommended.