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Been looking for an app like this for a while, seems to be the solution to my problems!
Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!
Customer service is so good for this app. Ahmad really takes care of us. And the app concept is great.
Great app, and I love how it's a chatbot that alerts me when I need to know something about my customer. Love the notifications!
This App is fantastic! It reacts immediately when there is an abandoned checkout and then allows you to immediately take action to speak to the customer and either close the deal or find out the feedback on why they did not check out.
Great app to sell my art. When someone abandons their checkout I get notified through Facebook Messenger which is very convenient for me. I can also do email alerts. When I get the alerts I can contact my lost customer and have a discussion with them. It's also great to know when it happens, I like the alerts, even if I don't contact them, I like to know whats happening on my store.
I can't believe no one hasn't thought of this app before! This is like a live sales lead platform that hands off warm transfers as they come in, which is any salesmans dream. I can run my business and now finally have a "customer service call center" feel even though we are a newer business. GREAT WORK!
It's really good app very helpful and makes things easy and fast response.....good job
One of the very helpful apps, Just one thing is that it shows some orders or abandoned cart messages very late. Other than that it is a must-have plugin.
Thanks for the feedback! We're currently working to improve the speed of alerts now. We attracted a lot more installs than we anticipated the last year and a half and it slowed our servers down a lot. Being a mostly free app, it made it harder to afford the faster processes and the bigger loads. We are planning on upgrading our technology across the board in the coming months so stay tuned! Thanks again for your support, I know you've had our app installed for almost three years now, and we hope to keep you on board for much longer - lots of new exciting features are on their way ;)
I love the app. I get a facebook message when there's an abandoned cart and then I call or email them back asap when they're still close to buying. It's free so it's a no brainer.