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They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.
Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.
If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.
Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .
Best wishes,
Brian,
Shop Support
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
The requirements are listed here - https://bit.ly/3A4GLgJ .
If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori
Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.
Best wishes,
Brian,
Shop Support
I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.
If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
Can't recommend this Shop App as it hasn't provided any traffic whatsoever - literally none.
Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.
Thank you for taking the time to leave a review. It sounds like you are having some issues with your online store, not necessarily the Shop Sales Channel. If you or your customers are having issues signing into their account, please reach out to our authenticated support team to have this reviewed. 5xx errors with your domain could also be caused by incorrect DNS information. Our live chat would be happy to review and assist you with this. Please reach out to our authenticated support team for additional help: https://bit.ly/2AWw5VA. -Shay, Shop Support
I can’t use it and I don’t understand why. I can't visualize my online shop and I can't modify anything.
Hi, there! You can review the Shop Merchant Guidelines here to determine whether you're eligible to use the Shop channel: https://shopify.link/LQpL. We also have guidelines on how to customize your Shop store: https://shopify.link/N8L8. If you are still having trouble with customizing your store, please reach out to us via the Shopify Help Center so we can determine the issue and next steps to take: https://shopify.link/1w5D. -Sophia, Shopify Support
i dont know how to add my all products to my shop
If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments.
Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel.
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N .
You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center.
Best wishes,
Brian,
Shop Support
The ability to not be able to unpublish reviews is the reason we are leaving the shop app. Customers misuse the product incorrectly and then write negative reviews on our shop store. We should be able to have control over the reviews that are being left!! Not good at all when you’ve worked so hard to perfect your brand.