Recenze (5 693)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 9 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
12. listopad 2023

TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!

Authors Selling Direct
Austrálie
Doba používání aplikace: 8 měsíci
Vývojář Shopify odpověděl 15. listopad 2023

Hey, thanks for reaching out. I appreciate your feedback and understand why this would be useful for your business to have if you have multiple review systems active. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support

23. leden 2024

Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.

Comfy Family
Spojené státy
Doba používání aplikace: 8 měsíci
Vývojář Shopify odpověděl 25. leden 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support

16. prosinec 2021

SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.

Burke & Keen
Nizozemsko
Doba používání aplikace: 8 měsíci
Vývojář Shopify odpověděl 21. prosinec 2021

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support

Datum úprav: 15. únor 2024

i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.

beauty and beyond
Austrálie
Doba používání aplikace: 8 měsíci
11. únor 2023

We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.

Striped Box Boutique
Spojené státy
Doba používání aplikace: 7 měsíci
Vývojář Shopify odpověděl 14. únor 2023

Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted.

Best wishes,
Brian,
Shop Support

15. únor 2023

They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.

Tinymod Furniture
Kanada
Doba používání aplikace: 7 měsíci
Vývojář Shopify odpověděl 6. březen 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.

If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.

Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .

Best wishes,
Brian,
Shop Support

16. leden 2024

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.

Imogen's Luxuries
Spojené království
Doba používání aplikace: 7 měsíci
17. březen 2023

This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.

Elizabeth Stone
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 29. březen 2023

Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

The requirements are listed here - https://bit.ly/3A4GLgJ .

If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori

Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.

Best wishes,
Brian,
Shop Support

1. červenec 2021

I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.

N Skincare
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 5. červenec 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.

4. listopad 2021

One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!

La Chica Loca
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 5. listopad 2021

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.

If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support