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Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.
Thank you for your feedback. If you have concerns regarding your payouts, please contact our Support Team (https://shopify.link/7Poo). -Emily, Shop Support
you cant even get to no one to solve problems send emails out and no reply, not good for business. I would not recommend this app.
Hi there, thanks for taking the time to review the Shop Sales Channel. We're sorry to hear you've found it difficult to get support. For context, you can always reach our dedicated Shop support team via the Contact page in the Shop Help Centre here https://shop.app/help. However I have also sent you an email so that I can personally answer any questions you may have. I'm looking forward to supporting you! Dee, Shopify Support
Seriously? I want to use this app, but it says I don't have shop chat enabled even though I clearly do. What a joke.
Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.
Hi there,
Thanks for taking the time to review the Shop sales channel. You're correct that Shopify Payments and Shop Pay are required to fully utilize Shop's functionality, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility
In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Best wishes,
Brian, Shop Support.
i just can copy "egostore" review...xped the same with this app. Someone in i even dont know what country made us having the same "infrangement" or something like that...we removed that 10 products or such on ca catalogue of 6000 and more products and nothing. we cant use this app :(
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
Doesn't work for me after following the guide and doing all the work and making products available on shop channel; neither shop is appearing on app nor inventory.
Thank you very much for your review. It appears that you're not using Shopify Payments and it's required to have products selected in the product catalogue displayed in product recommendations. We are updating our documentation to make this more clear. Hope this helps.
If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.
Thanks for sharing your feedback with us. I can certainly see how this could affect your online business. Chargebacks are a dispute between the customer bank and the business they have made a purchase from, Shopify does not have any sway on how the chargeback is resolved. With that being said, we do have a great help document that goes into depth about the chargeback process: https://shopify.link/Dx8b. Additionally, you can manually capture payments to allow you to review orders before accepting them: https://shopify.link/zy1V. -Ollie, Shop Support
Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends.
Sully is giving terrible customer service...
I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you have questions about the Shop app and orders that you've received as a result. We have sent you an email so that we can better help you. Please reply there so that we can investigate this for you.
Looking forward to supporting you!
Dee,
Shop Support
"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."
Hey there, we appreicate you writing a review and rating the application. In regards to the issues that you are experiencing, we will need to take a look into the setup of your store to advise further. Since we are unable to verify you as the store owner over an application review, it would be best to navigate to our Help Center to speak with our live support: https://shopify.link/1rRn. -Ollie, Shop Support