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I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you have questions about the Shop app and orders that you've received as a result. We have sent you an email so that we can better help you. Please reply there so that we can investigate this for you.
Looking forward to supporting you!
Dee,
Shop Support
"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."
Hey there, we appreicate you writing a review and rating the application. In regards to the issues that you are experiencing, we will need to take a look into the setup of your store to advise further. Since we are unable to verify you as the store owner over an application review, it would be best to navigate to our Help Center to speak with our live support: https://shopify.link/1rRn. -Ollie, Shop Support
never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement
Theo from Resell-lausanne.com
Hi there, Theo. Thank you for writing your review and I am sorry to hear that you received a message informing you that your products were not eligible to be listed on Shop. If you are unsure about why this is, please respond to the email you should have received from us or contact our support team directly: https://shopify.link/vRnL. -Victor, Shopify Support
I AM REMOVING FROM MY STORE NOW! PLAYING AROUND WITH IT AND IT REFUSES MY PAY IN 4 PAYMENTS. THIS APP ALSO TRACKS EVERY ORDER I HAVE COMING TO MY HOUSE FROM OTHER COMPANIES IN WHICH I DO NOT USE SHOP PAY. KIND OF CREEPY AND IT'S MESSING UP MY ENTIRE CHECK OUT PROCESS.
I AM LEARNING THAT EVERY APP FROM SHOPIFY IS A JOKE!!!!! AND BLOCKS YOUR ACCOUNTS! NEVER USE THE INSTAGRAM & FACEBOOK APP THEY OFFER OR MAIL!
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations, but they relate to the actual Shop app and from a buyer's perspective. If so, please reach out to the Shop app support team via https://bit.ly/3fufuNB and we can take a closer look.
In relation to the Shop sales channel impacting your store as a merchant, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We'd be happy to investigate this closely for you.
Best wishes,
Brian,
Shop Support
Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.
I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on?
We are based in the UK. Maybe it has more prominence in other countries?
Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for your customers and lead to more sales for your store. I have sent you an email giving more details of the advantages of using Shop. Please feel free to respond there with any questions you may have. Looking forward to speaking further! Dee, Shop Support
no use in UK - option for customer to select 4 payments is not available although this is not stated
Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your customers and improve their shopping experience. I have sent you an email so that I can share the advantages with you in more detail and answer any questions you may have. Looking forward to speaking further! Dee, Shop Support
Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support
As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!!
Hi there, thanks for taking the time to review our sales channel. I understand you're experiencing some issues as a merchant and need assistance.
If the issue relates to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
If the issue relates to your online store in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N .
Best wishes,
Brian,
Shop Support
This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......
Hi, there. Thank you for taking the time to leave us a review for the Shop App and Sales Channel. The Shop App and Sales Channel is a sales channel made and managed by Shopify to help stores reach customers on the mobile device market, while also expanding their brand exposure, and bringing in more sales to their business. This channel is auto-installed on stores that are eligible for Shop. As for how the transaction appear in your customer's bank, I can't say for certain how they appear, as their bank may show the information differently than others, but I recommend you reach out to our Live Team if you have questions about that information using this link: https://shopify.link/vRnL. -Imogen, Shopify Support