Recenze (3 036)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 84 % hodnocení s 5 hvězdami
  • 9 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
1. červenec 2021

I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.

N Skincare
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 5. červenec 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.

4. listopad 2021

One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!

La Chica Loca
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 5. listopad 2021

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.

If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

4. říjen 2023

"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."

UliKe
Spojené království
Doba používání aplikace: 3 měsíci
Vývojář Shopify odpověděl 6. říjen 2023

Hey there, we appreicate you writing a review and rating the application. In regards to the issues that you are experiencing, we will need to take a look into the setup of your store to advise further. Since we are unable to verify you as the store owner over an application review, it would be best to navigate to our Help Center to speak with our live support: https://shopify.link/1rRn. -Ollie, Shop Support

Datum úprav: 15. říjen 2023

i dont know how to add my all products to my shop

gadgets4uk
Spojené království
Doba používání aplikace: 5 měsíci
20. červenec 2023

Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.

Bayside Soapworks
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Shopify odpověděl 15. srpen 2023

Thank you for your feedback. If you have concerns regarding your payouts, please contact our Support Team (https://shopify.link/7Poo). -Emily, Shop Support

28. duben 2023

If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.

BVstylez
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Shopify odpověděl 2. květen 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments.

Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel.

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.

As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N .

You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center.

Best wishes,
Brian,
Shop Support

23. srpen 2021

you cant even get to no one to solve problems send emails out and no reply, not good for business. I would not recommend this app.

Simple Step Sales J.A
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Shopify odpověděl 24. srpen 2021

Hi there, thanks for taking the time to review the Shop Sales Channel. We're sorry to hear you've found it difficult to get support. For context, you can always reach our dedicated Shop support team via the Contact page in the Shop Help Centre here https://shop.app/help. However I have also sent you an email so that I can personally answer any questions you may have. I'm looking forward to supporting you! Dee, Shopify Support

25. říjen 2021

I've sent several email and no response, the shopify rep(3 of them tried to resolve the issue and recommend i call support but no response(via email). I'm losing money on the shop app because no agents are available to help me.. Can i get a representative to call me.

Can A Girl Catch A Break Chic Boutique LLC
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Shopify odpověděl 26. říjen 2021

Hi there, thanks for taking the time to review the Shop sales channel.

While Shop support does not offer phone support, we have a full team of specialists who are more then happy to assist in these cases. I have sent you an email so that we can discuss your needs in more detail. I look forward to supporting you and answering your queries regarding the Shop app and sales channel.

Dee, Shop Support team

30. říjen 2022

Seriously? I want to use this app, but it says I don't have shop chat enabled even though I clearly do. What a joke.

Merritt Candles
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Shopify odpověděl 10. listopad 2022

Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility!

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

4. únor 2022

Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.

Headies Hideout
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Shopify odpověděl 8. únor 2022

Hi there,

Thanks for taking the time to review the Shop sales channel. You're correct that Shopify Payments and Shop Pay are required to fully utilize Shop's functionality, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility

In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

Best wishes,

Brian, Shop Support.