Shop channel , 106 arvostelua
I did not install this app. I saw it listed and wondered what the heck is Shop!? Why is this here when I did not install it?!!!
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
I AM REMOVING FROM MY STORE NOW! PLAYING AROUND WITH IT AND IT REFUSES MY PAY IN 4 PAYMENTS. THIS APP ALSO TRACKS EVERY ORDER I HAVE COMING TO MY HOUSE FROM OTHER COMPANIES IN WHICH I DO NOT USE SHOP PAY. KIND OF CREEPY AND IT'S MESSING UP MY ENTIRE CHECK OUT PROCESS.
I AM LEARNING THAT EVERY APP FROM SHOPIFY IS A JOKE!!!!! AND BLOCKS YOUR ACCOUNTS! NEVER USE THE INSTAGRAM & FACEBOOK APP THEY OFFER OR MAIL!
The Shop app has some good aspects to it, but in our case its absolutely useless as Shopify has decided to not allow shops who at any point has received IP claims to join.
I understand the general idea of this and the intention to keep copies out from Shop, but as a side effect it also shuts out sellers who have been targeted by claims without legal basis like in our case. This policy also apparently does not have an expiry date, so it's enough you have one claim, no matter how old it is. By doing this Shopify basically takes the side of the claimant, no matter how unfounded and unjust the claim in itself would be. Like always the side effect with blanket policies like this one is that there will be a lot of non-deserving merchants affected by this, and there is nothing you as a seller can do about it.
The only way to solve this would be to take the issue to actual court, which obviously is beyond the possibilities for many small merchants around the world like ourselves. I find this policy and it's enforcement so unjust that it would be impossible to rate this app with more stars.
What makes this policy even more absurd is that it only applies to the actual shop which received the claim and not the company. So we have two instalments of our shop for different markets, and one can join Shop while the other can not. That means that if you really would be a business operating in bad faith you can simply just set up a new shop to circumvent this if needed be.
The reason I give this channel two stars instead of one is that it actually offers some ok features and works fairly smooth - if you are accepted that is. You can of course use some of it's features even if you are not eligible to sell on Shop, but it's still a bit of a slap in the face for any merchant who actually would like to list their products but are not able to due to blanket policies like this which is enforced without exceptions.
Awful app only works if you're a buyer. I have not been able to use this for my business in 2 years. It's an utter joke. I've now raised a second ticket to try and get answers. Apparently, my business violates their policies legal department is a useless department. They say they won't help you and can't do anything. We are on the banned product list for selling animal products. We sell Raw do treats that are natural chews for dogs. I'm thinking to remove this channel that offers nothing to my business.
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
It's true that certain animal products are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ .
If you haven't had the products checked specifically to ensure they meet the restrictions directly, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look.
Love the user friendly platform! I had nothing but good outcomes from the Shop Channel. It is a must for any DTC business!
SUBSCRIBERS BEWARE !!
HORRIBLE SUPPORT FROM THIS "SHOP" APP . All The Bad Reviews Below Are True Everyone.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your support experience with our team.
For security and privacy purposes, it's essential for us to authenticate any contacts via our help center before we can investigate any issues relating to your account. https://bit.ly/3NehLrk is the link, but I see that you've since been in touch via the secure method and we've managed to reply to you directly.
How could you NOT use this amazing app? This is yet another example of the innovative multi-channel growth and support Shopify includes on its platform. We love it.
It's fast to sync which is awesome but the price will use "compare at price" aka retail pricing instead of your actual price... this basically defeats any value from this connector if you're using Compare At Price.
Hi there, thanks for taking the time to review our sales channel. I understand you're having some issues in relation to how your prices are appearing in the Shop app.
Please reach out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look at your issue. Be sure to include as much context and examples as possible and we'd be happy to investigate this for you.