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I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.
Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 months across all orders. Once you improve your rate, you will be eligible for the channel again. -Olivia, Shop Support
if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.
Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I recommend reviewing this help document (https://shopify.link/Vj74) on how to prevent chargebacks on your store. If you're not currently eligible to use the Shop sales channel, that doesn't necessarily affect your store overall. If you have questions about your account, please get in touch with us here (https://shopify.link/vRnL). We'd be happy to help! - Greta, Shopify Support
I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money
Hi there! If you are seeing your product categories highlighted in purple in your product details, then theses are just suggestions and they need to be approved by clicking the check mark next to the suggested categories. Our support is also available 24/7 through our Help Center: https://bit.ly/2AWw5VA and we'd be happy to troubleshoot any product issues with your account. -Shay, Shop Support
This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person business when they are a million dollar company.Steal folks hard earn money like that is a Shame. But it's not over I will be getting a Lawyer cause I have all my records
Hi, there. I'm sorry to hear about your experience. Please contact our live support team through the Help Center (https://shopify.link/vRnL) so we can look into this further. Thank you! - Greta, Shopify Support
We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.
the Most PISSSSS POOR App/Website
Shopify used to be easy, seamless & now its prone to Fraud, Hackers & its a bloated, unease, expensive site
with no Help,
you have to fight with Bots to get the App to work.
And integrate it in.
Forget it.
Hi, there! Thanks for your feedback, and I'm sorry to hear about your experience. We would be happy to assist you with any issues you're having with your store. Please reach out here (https://shopify.link/vRnL). We're available 24/7 to assist you! - Greta, Shopify Support
I got a chargeback because my shipping took too long. I got the stupid items but they deactivated my account. Good luck trying to speak with someone about your issues
Hi there! I am sorry to hear about this situation, dealing with chargebacks is never an easy situation. Our support is available 24/7 through our Help Center: https://bit.ly/2AWw5VA and we'd be happy to discuss any issues with your account. -Shay, Shop Support
If you get a chargeback, thats not your fault. they will disable your account
Thank you for taking the time and bringing this to our attention. While the chargeback decisions are completely handled by the financial institutions, the chargeback rate is what payment providers look at to determine whether they can support a business. The chargeback rate is based on the total number of orders and chargebacks filed against the store. If you believe there's a mistake with the disabling of your account, then please get in touch with us here: https://shopify.link/bP6A. Cheers. -Elias, Shop Support
The app is installed by default. Even if you install they leave traces of your store and products to the app and they force you to keep the app installed to remove them which makes no sense. This is what their Support said.
Hi there. Thank you for sharing your review. This app is available to eligible merchants. If you prefer to disable it's functionality, kindly head over to the Shop Channel tools in your admin and manage your settings. You can adjust settings related to Shop app discoverability, Shop Pay, Track with Shop, and Shop chat. -Mac, Shopify Support
Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation.
J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.