Arvostelut (5 642)
Tarkenna
-
Luokituksen mukaan
Its been 2 weeks since I am trying to use the help desk and get a resolution for Shop being deactivated due to Chargeback more than 1%. How are we able to improve the performance if there is not grace period or time. The payments are processed through Shopify and not the third party. At first place shop accepted the payment, we ship it out and then after that due to chargeback the SHOP is deactivated with no notice or grace time. Can someone please assist with it.
Thanks
Hi, there! Thank you for sharing your feedback about the Shop eligibility requirements. In order to appear in Shop, your store has to have a chargeback rate of less than 1% over the last six months. You can find more details in this help document (https://shopify.link/5vx6). If you still have questions about your store and the Shop channel, please reach out to us here (https://bit.ly/2AWw5VA) and we'd be happy to assist. - Greta, Shopify Support
Triple AAA Fashion Collection We downloaded this app for a while now however, this app is very lame I was expecting Shopify would bring out better results than this it's still in beta mode. Oh, and I must mention 5% + 30 cents to use Shop Pay split payments what a rip-off. Merchants have to put in all the work to get the job done why should Shopify rip off with such outrageous fees per transactions? I am highly disappointed 0 Stars for this sale channel
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to hear more about what exactly you felt it could have been done better with the Shop sales channel. It'll help us try and improve. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support
hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, what should i do, then return all my money!!!
Hi, there. Thank you for leaving a review. We'd be happy to take a look into this with you. For more help please reach out to our support team through the Help Center: https://shopify.link/vRnL. This guide on managing chargebacks can help in the meantime as well: https://shopify.link/mYn8. -Erin, Shopify Support
I've been a loyal user of Shop Channel for over a year, serving 380 customers. However, after a chargeback issue, my account was suspended, despite it being resolved in my favor. Attempts to resolve this with customer support have been frustrating. Disappointed with Shop Channel's handling of the situation and hope for improved transparency and efficiency in the future. Please reactivate my account, as I've done everything possible to make this channel work for me.
Thank you for connecting with us and sharing your feedback. We invite you to connect with our Shop Team (https://shopify.link/bmyj) directly so we can better assist you with reviewing your case and advising next steps. We thank you for your patience while we work with you through this. -Olivia, Shop Support
We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.
Cette application n’est pas compatible avec votre boutique
whaaaaay `.?
I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP!
Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .
The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.
If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences
Hi, thank you for reviewing our sales channel!
Products need to meet certain requirements to be listed on the Shop app e.g. doesn't fall under a prohibited product type listed in this help doc: https://bit.ly/3RHRuEu. If you feel your handbag product has been incorrectly not approved, then please reach out to us so we can look into that with you! You can start a support request with us by logging into the Help Centre via this link: https://bit.ly/3NehLrk.
Thanks,
Noreena, Shop Support
Shopify is using their control over thousands of stores to hijack customers and funnel them through shopify's ecosystem. If a customer is signed into "shopify", even if they don't have the shop app on their phone, Shopify bypasses the checkout options provided by you, the merchant and funnels your customers into their own ecosystem and payment offerings.
It's just a matter of time before a class action lawsuit is served to Shopify.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you're dissatisfied about your experience with our Shop sales channel. The Shop sales channel wouldn't be involved in the checkout experience as you describe it, that would more so relate to Shop Pay and whether the Buyer has an existing account. If they do, they are indeed presented with that method of checkout, but the other methods of checkout should still be available to the Buyer.
If you want someone to take a closer look at your concerns relating to your checkout, and to see if there's a way to rectify the matter, please contact Shopify support directly after logging in via this link on the Shopify Help center - https://bit.ly/3hGDWwb so that the system can authenticate you and have someone investigate this for you right away.
Best wishes,
Brian,
Shop Support
The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about the review requests sent to your customers.
In order to turn off the product review requests, you would currently need to opt out of the Shopping feature of the Shop sales channel. You can read more about the feature here - https://bit.ly/3UIa3Ko I'll certainly pass on your feedback to our developers in the meantime.
If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support