Arvostelut (5 157)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 86 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
26. toukokuu 2023

78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?

Flyclothing LLC
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Shopify vastasi 24. elokuu 2023

Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support

3. syyskuu 2022

I wish I read the reviews time ago. I use it for the last 6 months and I regretted it every day, as it kept demanding that I and my store are not good enough for them. I can repeat the same complaint like the user /quote/June 13, 2022
RedMonkey Sports
Location United States
Time spent using app 11 months /end of quote/ down there in the same page - somebody who bought in a very odd and weird manner a one single product, and then raised a chargeback, claiming that the product was not received, blocked me for the last few months, as I had to wait for the bank to follow the legal procedure, and then, didn't sign the delivery, so the delivery appears as not delivered, I can't tell how that happened, and I was left with middle finger in my mouth, paying the chargeback plus the fee for the chargeback, and lost the product. So now, I am also ineligible, and I discovered it just this morning, reading these reviews, and realised what happened to me, as it happened to other shop owners too. Honestly, the application developers should re-consider their own application usability, if so many people complain from the same again and again - I will think about how to drop this problematic application, as every next application installed, worsens my traffic and website speed, in rapid rate. Better to unload what is so problematic, and go ahead free from problems. The law says I am fine and did nothing wrong, the application doesn't allow me to sell ... absolute nonsense. .... I will auto censor myself. what comes to my lips to cry out now...

ALL NATURALS
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
Shopify vastasi 15. syyskuu 2022

Hi, thank you for taking the time to leave a review!

We do ask that stores meet our requirements listed here: https://bit.ly/3RHRuEu. However, store criteria often changes and results in your store meeting eligibility. If you didn't meet the requirement based on a chargeback rate, then it's important to note that this rate is calculated on Shopify Payments orders, and that an increase in Shopify Payments orders will bring down the rate and increase your chance of eligibility.

If you wish to discuss your eligibility in more detail, then please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk

Thanks,

Noreena, Shop Support

Muokattu 20. kesäkuu 2023

versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.

inn-out-shop
Saksa
Yli vuosi sovelluksen käyttöä
Muokattu 27. toukokuu 2023

So many reasons why we dont like this app; we use a fulfilment warehouse and some items are fragile and need specific carriers which take longer to plan for a successful unbroken delivery, The Shop App dominates everything you have set up for your store and can ruin it overnight. Lead times are overruled; reviews are overruled when we already have a review site. Our customers are sent automation we have not authorised which must be a data breach. Last but not least Shop Pay purple dominates our website and puts itself as the first Express pay option long before any other payment method is shown. We have tried to speak to Shopify to get some of the functions turned off, it’s taken over an hour on the phone to Shopify and they haven't got a clue what Shop Pay is.

Beaumonde
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
Shopify vastasi 14. helmikuu 2023

Hi there, thanks for taking the time to review our sales channel. I understand you have some concerns about how the Shop app and Shop Pay integrate with your setup.

If you'd like to discuss this further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Be sure to add as much context, examples, and screenshots where possible for each issue you highlighted, and we'll do our best at examining if there are any solutions available.

Best wishes,
Brian,
Shop Support

6. elokuu 2021

Triple AAA Fashion Collection We downloaded this app for a while now however, this app is very lame I was expecting Shopify would bring out better results than this it's still in beta mode. Oh, and I must mention 5% + 30 cents to use Shop Pay split payments what a rip-off. Merchants have to put in all the work to get the job done why should Shopify rip off with such outrageous fees per transactions? I am highly disappointed 0 Stars for this sale channel

Triple AAA Fashion Collection
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Shopify vastasi 9. elokuu 2021

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to hear more about what exactly you felt it could have been done better with the Shop sales channel. It'll help us try and improve. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support

15. helmikuu 2024

Se n'est pas notre faute si de gens essaie de frauder chaque essai nous avons canceller les ventes.

Cellulaires Liquidation
Kanada
Vuosi sovelluksen käyttöä
22. helmikuu 2024

My account was suspended due to a single back charge, and regrettably, I received no prior notice of this action.

Despite my repeated attempts to seek clarification and resolution, I have encountered inconsistent responses from the support team. I have reached out over five times, with each interaction yielding differing assurances, from promises of resolution to the understanding that the app would be reinstated after six months of the back charge.

Now that the six-month timeframe has lapsed, I am disappointed that the app remains inactive. Furthermore, I was informed today that additional sales are necessary to reactivate the account. While I acknowledge the importance of sales, it is only possible to generate revenue with access to essential sales assistance tools

Benatti Beachwear
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Muokattu 4. huhtikuu 2023

I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP!

Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.

Woof Pack Online
Australia
Yli vuosi sovelluksen käyttöä
Shopify vastasi 13. huhtikuu 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .

The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.

If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N

Best wishes,
Brian,
Shop Support

5. syyskuu 2022

Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences

Bad And Boujee
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Shopify vastasi 15. syyskuu 2022

Hi, thank you for reviewing our sales channel!

Products need to meet certain requirements to be listed on the Shop app e.g. doesn't fall under a prohibited product type listed in this help doc: https://bit.ly/3RHRuEu. If you feel your handbag product has been incorrectly not approved, then please reach out to us so we can look into that with you! You can start a support request with us by logging into the Help Centre via this link: https://bit.ly/3NehLrk.

Thanks,

Noreena, Shop Support

13. joulukuu 2022

Shopify is using their control over thousands of stores to hijack customers and funnel them through shopify's ecosystem. If a customer is signed into "shopify", even if they don't have the shop app on their phone, Shopify bypasses the checkout options provided by you, the merchant and funnels your customers into their own ecosystem and payment offerings.

It's just a matter of time before a class action lawsuit is served to Shopify.

Spirit Jersey®
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Shopify vastasi 21. joulukuu 2022

Hi there, thanks for taking the time to review the Shop sales channel.

I understand you're dissatisfied about your experience with our Shop sales channel. The Shop sales channel wouldn't be involved in the checkout experience as you describe it, that would more so relate to Shop Pay and whether the Buyer has an existing account. If they do, they are indeed presented with that method of checkout, but the other methods of checkout should still be available to the Buyer.

If you want someone to take a closer look at your concerns relating to your checkout, and to see if there's a way to rectify the matter, please contact Shopify support directly after logging in via this link on the Shopify Help center - https://bit.ly/3hGDWwb so that the system can authenticate you and have someone investigate this for you right away.

Best wishes,
Brian,
Shop Support