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Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.
I'm sorry to hear about your experience with fraudulent orders, and I understand that it must have been stressful to handle. Unfortunately, fraudulent orders are a possibility regardless of the channel. To help prevent this type of activity going forwards, I recommend checking out our fraud prevention guide here: https://shopify.link/Qe1p. -Sophia, Shopify Support
Awful app only works if you're a buyer. I have not been able to use this for my business in 2 years. It's an utter joke. I've now raised a second ticket to try and get answers. Apparently, my business violates their policies legal department is a useless department. They say they won't help you and can't do anything. We are on the banned product list for selling animal products. We sell Raw do treats that are natural chews for dogs. I'm thinking to remove this channel that offers nothing to my business.
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
It's true that certain animal products are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ .
If you haven't had the products checked specifically to ensure they meet the restrictions directly, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look.
Best wishes,
Brian,
Shop Support
I've been very happy with the app until I tried to remove a promo message. The chat support was as courteous and helpful as ever. Still they told me that it was a known shortcoming and I had to pay some Shopify expert to remove the message.
I asked to speak to a manager. They only do email not chat. I asked for an email address. For privacy purposes 'we can't divulge email addresses'.
The principle of charging your customer for a known bug is really disturbing. This review might not even get published after all
Doesn't allow alcohol sale. Useless for merchants even though shopify allows alcohol on website. How is this ok to you?
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Age-restricted products such as alcohol are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ .
I know this isn't any help to you right now, but I will for sure pass on your feedback to our developers for consideration in future versions of the app.
If you'd like to discuss this any further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?
Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support
I wish I read the reviews time ago. I use it for the last 6 months and I regretted it every day, as it kept demanding that I and my store are not good enough for them. I can repeat the same complaint like the user /quote/June 13, 2022
RedMonkey Sports
Location United States
Time spent using app 11 months /end of quote/ down there in the same page - somebody who bought in a very odd and weird manner a one single product, and then raised a chargeback, claiming that the product was not received, blocked me for the last few months, as I had to wait for the bank to follow the legal procedure, and then, didn't sign the delivery, so the delivery appears as not delivered, I can't tell how that happened, and I was left with middle finger in my mouth, paying the chargeback plus the fee for the chargeback, and lost the product. So now, I am also ineligible, and I discovered it just this morning, reading these reviews, and realised what happened to me, as it happened to other shop owners too. Honestly, the application developers should re-consider their own application usability, if so many people complain from the same again and again - I will think about how to drop this problematic application, as every next application installed, worsens my traffic and website speed, in rapid rate. Better to unload what is so problematic, and go ahead free from problems. The law says I am fine and did nothing wrong, the application doesn't allow me to sell ... absolute nonsense. .... I will auto censor myself. what comes to my lips to cry out now...
Hi, thank you for taking the time to leave a review!
We do ask that stores meet our requirements listed here: https://bit.ly/3RHRuEu. However, store criteria often changes and results in your store meeting eligibility. If you didn't meet the requirement based on a chargeback rate, then it's important to note that this rate is calculated on Shopify Payments orders, and that an increase in Shopify Payments orders will bring down the rate and increase your chance of eligibility.
If you wish to discuss your eligibility in more detail, then please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk
Thanks,
Noreena, Shop Support
versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.
So many reasons why we dont like this app; we use a fulfilment warehouse and some items are fragile and need specific carriers which take longer to plan for a successful unbroken delivery, The Shop App dominates everything you have set up for your store and can ruin it overnight. Lead times are overruled; reviews are overruled when we already have a review site. Our customers are sent automation we have not authorised which must be a data breach. Last but not least Shop Pay purple dominates our website and puts itself as the first Express pay option long before any other payment method is shown. We have tried to speak to Shopify to get some of the functions turned off, it’s taken over an hour on the phone to Shopify and they haven't got a clue what Shop Pay is.
Hi there, thanks for taking the time to review our sales channel. I understand you have some concerns about how the Shop app and Shop Pay integrate with your setup.
If you'd like to discuss this further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Be sure to add as much context, examples, and screenshots where possible for each issue you highlighted, and we'll do our best at examining if there are any solutions available.
Best wishes,
Brian,
Shop Support
Triple AAA Fashion Collection We downloaded this app for a while now however, this app is very lame I was expecting Shopify would bring out better results than this it's still in beta mode. Oh, and I must mention 5% + 30 cents to use Shop Pay split payments what a rip-off. Merchants have to put in all the work to get the job done why should Shopify rip off with such outrageous fees per transactions? I am highly disappointed 0 Stars for this sale channel
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to hear more about what exactly you felt it could have been done better with the Shop sales channel. It'll help us try and improve. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support
I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP!
Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .
The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.
If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support