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SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support
We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted.
Best wishes,
Brian,
Shop Support
They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.
Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.
If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.
Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .
Best wishes,
Brian,
Shop Support
Decent so far
Looks Promising, Just Connecting, Easy setup with attractive tools like workflow automations and discount options.
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
The requirements are listed here - https://bit.ly/3A4GLgJ .
If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori
Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.
Best wishes,
Brian,
Shop Support
without and marketing I got 2-3 orders from this app, so I liked the App. Let's see in future how can we grow more with this App.
Pretty good but too limited and basic with options for personalising your shop. Also desperately needs the ability to add Metafields to product pages - for example some products we sell take 2-3 weeks to fulfil, there is no way to relay this information without editing the product description every time the item goes in or out of stock on the Shop App unlike our website which uses Metafields to do so
Hi, there. Thank you for your review! I'm happy to pass along this feedback. We're always looking for ways to improve the app and these are great suggestions. This guide can help you customize your Shop store with the available options in the meantime: https://shopify.link/N8L8. -Erin, Shop Support
I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.
If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support