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I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP!
Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .
The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.
If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences
Hi, thank you for reviewing our sales channel!
Products need to meet certain requirements to be listed on the Shop app e.g. doesn't fall under a prohibited product type listed in this help doc: https://bit.ly/3RHRuEu. If you feel your handbag product has been incorrectly not approved, then please reach out to us so we can look into that with you! You can start a support request with us by logging into the Help Centre via this link: https://bit.ly/3NehLrk.
Thanks,
Noreena, Shop Support
Shopify is using their control over thousands of stores to hijack customers and funnel them through shopify's ecosystem. If a customer is signed into "shopify", even if they don't have the shop app on their phone, Shopify bypasses the checkout options provided by you, the merchant and funnels your customers into their own ecosystem and payment offerings.
It's just a matter of time before a class action lawsuit is served to Shopify.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you're dissatisfied about your experience with our Shop sales channel. The Shop sales channel wouldn't be involved in the checkout experience as you describe it, that would more so relate to Shop Pay and whether the Buyer has an existing account. If they do, they are indeed presented with that method of checkout, but the other methods of checkout should still be available to the Buyer.
If you want someone to take a closer look at your concerns relating to your checkout, and to see if there's a way to rectify the matter, please contact Shopify support directly after logging in via this link on the Shopify Help center - https://bit.ly/3hGDWwb so that the system can authenticate you and have someone investigate this for you right away.
Best wishes,
Brian,
Shop Support
The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about the review requests sent to your customers.
In order to turn off the product review requests, you would currently need to opt out of the Shopping feature of the Shop sales channel. You can read more about the feature here - https://bit.ly/3UIa3Ko I'll certainly pass on your feedback to our developers in the meantime.
If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!
Hi there,
Thanks for taking the time to review our sales channel. Sorry to hear about the trouble you're having. Please don't hesitate to reach out to us directly by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We will then be happy to investigate this more closely for you to see if we can rectify the issues you're facing. As long as the products aren't part of the prohibited types listed here - https://bit.ly/3Aj5lKJ - then we might be able to fix the listing problem for you.
Best wishes,
Brian,
Shop Support
Just not happy with getting penalized for chargebacks that have nothing to do with this app. My store was deactivated for no reason. I will not be using this app in the future.
Hi, thank you for taking the time to leave a review and sorry to hear you're not happy with your experience! In order to sell through the Shop app, we ask that stores have a chargeback rate of less than 1% for Shopify Payments orders. Please note that this percentage fluctuates over time, so taking in more orders will lower your percentage and increase your eligibility chances. You can review our full eligibility requirements here: https://bit.ly/3z5kVJV. Also, this does not affect your ability to sell through other sales channels including your online store and your customers can still track their orders with you.
I see you were recently in touch with our Support team regarding this. Please feel free to contact us using the following link and we'll be more than happy to discuss your eligibility with you: https://bit.ly/3NehLrk.
Noreena,
Shop Support
shades of Apple Music forcing unrequested selections on unsuspecting listeners. Offer it, sure. Install without consent?
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin.
You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx .
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past month.
If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
Best wishes,
Brian,
Shop Support
The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your dissatisfaction with the review process. Be advised that it is possible to opt out of this process. You just need to Opt out of Sell with Shop by following the steps here - https://bit.ly/3tIFwQt
Please note that a customer must have purchased the item either on the Shop app or your Online Store for them to be able to leave a review. You can read more about how the process works here - https://bit.ly/3UIa3Ko
If you do notice any instances where things seem to be happening contradicting this process (for example, a review request sent to someone who never ordered from you), then please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
I can’t connect my Shopify store to shop, keep trying to amend issues preventing me
Completed all tasks but still cannot connect
Would be nice to talk to a human rather than emails
Hi there, thanks for taking the time to review our sales channel. I understand you are having issues setting up your Shop sales channel.
Was the issue relating to eligibility? In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements, and those are listed here - https://bit.ly/3A4GLgJ. There should be a notice in your admin under the Shop Sales channel highlighting any issues found with your store.
You should still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to take a closer look, please reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We don't have phone support, but will gladly do all we can to resolve your issue via email.
Best wishes,
Brian,
Shop Support
I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.
Hi, thank you for taking the time to leave a review and sorry to hear about your account!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like to discuss more about the Shop sales channel and app, please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk. Noreena, Shop Support