Avaliação geral
Pontuação por nível de classificação
  • 33% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 14% das classificações são de 2 estrelas
  • 48% das classificações são de 1 estrelas
12 de agosto de 2023

If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.

Estados Unidos
About 1 month usando a aplicação
Questão respondida por Shopify 15 de agosto de 2023

Hi, thanks for taking the time to leave your review here with us. I can understand your perspective and know how frustrating it can be to wait for a reply from our team. For context, while our team works hard to go through all support tickets on our end in order to provide a timely manner for our merchants, response times can vary depending on the volume of requests we're currently handling. Rest assured however that if a support ticket has been opened with our internal support team, they will follow up as soon as they can. -Kimi, Shopify Support

1 de fevereiro de 2023

I wish I had never worked with them.

Better to go with Shipbob or another established service.

Every single thing with SFN has been difficult, inconsistent, and communication has been poor.
When we signed up with them it took months of checking in for them to charge the prices we were quoted for shipping rates although they never came down to what was originally agreed. although our product is uniform one day we would get charged 8$ for shipping and another 16$ and another day 6$.
This problem never fully resolved.
The pricing scheme and the services offered have significantly changed over the year that we have shipped here making our business model drastically different over a short period of time.
I have now spent the last 3 months trying to leave SFN for Shipbob and they simply are not responding, not letting me move my product, and as a result I'm absorbing horrendous surplus charges that just made up to charge me a few months ago that are 4x my normal monthly shipping costs.
Unfortunately they still haven't gotten back to me about this.
If you're a small business, I can't recommend working with them even though they have shopify in the name, don't take it as anything official or exemplary.
Best to go with an established fulfillment company like Shipbob I think.

Priya's Teas
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Shopify 2 de fevereiro de 2023

Hello Priya’s Tea team,

Thank you for the feedback in your review; we take all merchant concerns seriously. The team will reach out to you directly to set up a call to discuss the outstanding issues and continue to implement next steps.

SFN Support Team

Editado a 10 de fevereiro de 2023

We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The backend is easy to use, if only they could figure out their customer service and pricing. Not worth any more than 3 picks because the rates are so high. We are selling through our product and getting out!

Bjorem Speech®
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Shopify 15 de fevereiro de 2023

Hi Bjorem Speech team, thank you for writing your review. I am sorry to hear that you had a negative experience while using Shopify Fulfillment Network and we appreciate you taking the time to share your concerns with us. I will be sure to communicate to our development and customer service team about your experience.
-SFN Support