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I'm only using this app to print an invoice for B2B customers when needed. Given this use, I do believe this app is an improvement compared to the legacy app. The standard template looks much better, and with some HTML knowledge you can improve the template.
While Legacy may not have been the excellent this is so much worse. To change anything, even take prices off, add shipping method or order date, requires a change to the code. This is not feasible for many small businesses. If you're going to update make sure it's easy for small businesses to customize. Don't make us pay for 3rd party apps for something we already have. Please make a way to edit without needing to know how to code.
Hello!
Thank you for taking the time to share your valuable feedback.
We can definitely understand the need to edit/migrate templates without the need of code. I'll be sure to pass along your feedback to our Product Development team for review.
While we can't guarantee if or when this will be implemented, rest assured your request has been shared. Please keep our Shopify Changelog (https://shopify.link/N5vR) on hand to stay up to date with the newest features that roll out to the platform.
Thank you. -Victoria, Shopify Support
I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
This app is horrible! No options to edit easily, no nice features at all. The current Printer App works perfectly why change? We pay Shopify enough money each month which should include options print orders and Tax invoices ect.
I tried copy and paste my template (Which I Paid good money for) it's not working at all on this new app!
Please just keep the Order Printer app we have always had! NOT HAPPY
Hi, there!
We're sorry to hear you have not had a positive experience using the Order Printer app. Regarding your template, our authenticated Support may be able to take a look at this and assist further. You can get in touch via the Shopify Help Center (https://shopify.link/VAaY) to create a support request. -Victoria, Shopify Support.
This app is OK. What needs to be done is to add a column with the final price. For example, for a quantity of 2 at a price of $20 the righthand column should say $40, not $20. The former app did this and it was clear how the final total was calculated.
Thank you for taking the time and sharing this feedback. You can customize the Order Printer templates (https://shopify.link/p131) to display a final total. However, if you're not comfortable working with coding languages, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/WJna) and log into your account to create a support request. Cheers. -Elias, Shopify Support
When you think UPGRADE, you think Improvement. Not the case here.
Shopify should have a core comprehensive Order Printer app, AT NO COST considering the monthly cost shop owners already incur. The existing (legacy) order printer works and has some customization in the code that works for my business. I do over 11,000 orders per year. Now Shopify is forcing a migration to an inferior order printer app, by sunsetting the legacy order printer. You should have a choice or a "Voice" as a shop owner. It's almost as if they are forcing you to pay for a 3rd party app, so Shopify can generate more revenue. This is shameful corporate greed. Shame on you Shopify!
Hi, there! Thank you for your feedback and review. We understand changing apps and updating your templates can create extra work and take time. The new app architecture is designed to allow for more functionality and updates in the near future. We appreciate your understanding! - Greta, Shopify Support
UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much!
I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.
Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can pass your comments along to our app development team for consideration. If you're open to it, please create a support ticket by visiting our Help Center. We're looking forward to hearing from you! -Summer, Shopify Support
What a mess! Shopify constantly changes things for no reason, makes it complicated to adjust to a new app, doesn't provide the same features and usually results into having to pay more!
Hey, there! Thank you for reviewing the new Order Printer app. We'd love to hear more about your feedback and specific comments so we can share them with our development team. We can make them aware of what you need from this app so they can consider your suggestions for future updates. If you're open to it, feel free to create a support ticket by visiting our Help Center (https://shopify.link/WJna) and we'll make sure your feedback is heard! -Summer, Shopify Support
Worked great for me! There were a few areas I had to fix but other than that, moving from legacy to this app was fairly easy.
Good to see the developers at shopify listened to how bad the first release of this app was. Recently, last week I think it was, there was a new import from templates put in place and I have to say, it is now exactly how all my old custom templates were and works how it should. I am happy with this new implemented import that they have done.