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I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!
Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help Document that goes into depth about making changes or customizing the templates using the application: https://shopify.link/MQad. Additionally, you can reach out to our Shopify Community forums for assistance from various Partners or Merchants: https://shopify.link/l3br. -Ollie, Shopify Support
VERY difficult to migrate, cannot find any way to customize anything. Instructions for migrating are lacking. Printer preview is not accurate. I've installed/uninstalled multiple times but cannot get setting to show as described in the instructions.
Hi there. Thank you for providing that feedback. We have a great help guide here: (https://bit.ly/4c1oIZ8) on how to customize you templates. If you need any further help, please contact us via the Help Center: (https://shopify.link/1w5D). -Moira, Shopify Support
Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.
Hi, there!
Thank you for taking the time to share your valuable feedback.
Your input is essential in helping us improve our products and services. Rest assured, that we will pass this information on to our dedicated product development team for review. -Victoria, Shopify Support.
My template, even after importing does not even have basic things like shipping amts, totals etc. The time spent on this is crazy, wasted.
Hey there! Thanks for your review, and I'm sorry to hear you're having trouble importing your templates. We would love to look into the issue you're experiencing, so please feel free to visit our Help Center (https://shopify.link/WJna) to create a support ticket. We're looking forward to hearing from you! -Summer, Shopify Support
Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero.
Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath!
I don't understand code so have no idea how to alter anything so lets look for a new app!
Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and share specific comments through a support ticket at https://shopify.link/WJna. Our support team will be happy to pass them along to our app development team. -Summer, Shopify Support
Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shop Support
Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app to this new version, refer to our Help Document for guidance: https://shopify.link/18NL. If our help document doesn't assist in resolving the specific issue you're facing with the new app, please reach our to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
For the life of me I cannot figure out how to import my previous template. I contacted support for assistance and after wasting 90 minutes of my time with a support person who was akin to a receptionist, I STILL do not have my previous template imported. Shopify and their support & apps are NOT as good as they used to be. Sad face.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. To migrate any custom templates, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Wow, this is just laughably bad.
Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement.
I will hold out hope that Shopify makes this app functional by August.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments.
Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support