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In new Order Printer the displayed div is too small. When the customer address is long, the displayed content overflows. Meaning what Order Printer shows isn't what gets printed. This works properly in Order Printer (legacy)
I tried replacing CSS:
Polaris-Box
with:
Polaris-Box printer-inline-preview
But this doesn't fix the issue. Polaris-Box div width is too small and Polaris-Layout CSS doesn't flex correctly in the new app.
Please fix.
Thank you for sharing your review. We'd be glad to help look into this further. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience so we can take a deeper look. -Olivia, Shopify Support
this app is horrible, why are you removing the legacy app and forcing this replacement on us ?
Did you find a new way to extract extra money from us ? did you learn something from a youtube side hustles video for a famous influencer ?
do you know that day by day it is getting cheaper to make a custom website with great hosting and 100x better support ?
do you also know that if your company gets too expensive with all these new hidden costs, people will shift to a platform that will accommodate them better ?
Hi, there! The new app is intended to offer better performance with an improved interface. I appreciate you expressing your dissatisfaction with the app. Please contact us via the Help Center if there is any specific feedback you would like to provide as far as what you would like to see change in future updates: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Sophia, Shopify Support
Horrible! All the other reviews are very accurate in that this new version is not even remotely better! If you have minimal to zero coding experience, your life with be completely difficult because there is no easy way to format a decent template. Shopify, please do better for all your shop owners. We spend a lot of time and money to curate things down to the smallest detail for our customers. Work with us, not against us!
Thank you for sharing your feedback. I appreciate the desire for an easier way to customize templates, and I'm happy to share that request with our developers for consideration in future updates. -Sophia, Shopify Support
This app is a desaster. I tried to use the template of the old order printer app which I was using now for years and have translated it, since my shop is in German. The new version just deletes my translation. When I copied my translated template from the old version of Order Printer to the new version it didn't work. Please stop dictating customers which app to use if you don't have the minimal of foresight that there are people acting in a different language than English.
Hi, there! Thanks for taking the time to review the Shopify Order Printer App.
We recognize the effort you've put into tailoring the Order Printer templates to fit the unique needs of your business. As you probably noticed, legacy custom templates, while fully supported, are currently not automatically migrated to the new Shopify Order Printer app.
To assist you with this transition, we have updated the Migration guide here: (https://shopify.link/Gxo2) to include examples for the most common customizations. -Maz, Shopify Support
It wasn't broke! NOW it is. For all the reasons you have all of the generous one star reviews! if there was a NO STAR you would have it.
Hi there! We appreciate your feedback on the new Order Printer app. We recognize your concerns about the changes and your preference for the previous version. Your input is extremely important to us, and we are diligently working to resolve the issues highlighted by merchants. - Moira, Shopify Support
I am not sure why Shopify does not improve the ‘Shopify Order Printer’ to make it easier to use and send invoices after orders are shipped automatically. Instead, Shopify suggests spending more money on third-party apps that are not located in the UK or EU. Concerns about GDPR compliance and data retention for our customers’ data remain unclear with those firms that sells apps from https://apps.shopify.com/
Hi, there! Thanks for your review! We understand the importance of having efficient and compliant tools to manage your business operations, especially when it comes to handling customer data under GDPR.
It's important to note that Shopify does not have control over the data handling practices of third-party app developers.
To ensure that any third-party app you consider is compliant with GDPR and meets your standards for data privacy and security, we strongly recommend reviewing the Privacy Policy of each app before installation. You can find these policies on the app’s listing page in the Shopify App Store. -Maz, Shopify Support
Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting.
It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice.
I won't go into the packing note showing pricing, or the order list with the date overwriting the order number.
Was this coded by a schoolboy with zero business experience?
This was an opportunity to produce a really useful app and instead we have this pile of poo.
Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support
Too hard to customise the template unless you can understand lines of code.
Hi there. Thank you for providing that feedback. We have a great help guide here(https://bit.ly/4c1oIZ8) on how to customize you templates. Additionally small customizations can be done on your behalf by our team using design time. If that's something you're interested in please reach out to our live team via the link above. - Skye, Shopify Support
Like others have said; typical Shopify wasting time and resources to "update" an app that didn't need updating, only to make it worse.
Importing our template from the old app also didn't work, it was missing information and came in much smaller and difficult to read. Frustrating as someone who paid for my template in the old app, because I will now need to pay more money to get a new template. A complete waste of money when the old app works fine.
Hello! Thank you for your feedback and review for the new Shopify Order Printer App. We're sad to hear about your issues migrating your old template to our new app. We've crafted a help document here (https://shopify.link/18NL) to assist with making the changes needed to ease migration. If you're still experiencing issues with your template after consulting our migration doc, please reach out to us directly for support: https://shopify.link/vRnL. -Imogen, Shopify Support
This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!
Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we want to ensure that it works well for your business. If you have specific feature requests or if there's any other feedback you'd like to provide, please contact us via the Help Center so we can share your thoughts with our developers: https://shopify.link/1w5D. Thank you. -Sophia, Shopify Support