Shopify Order Printer

**have tried to put our customised template in the new order print app and it will not work. Have followed the instructions to show certain information - guess what still not working. Spoke to live chat, need to wait for the theme team to get back to me, when will this happen? having extreme troubles printing today and no one can help as we aren't in USA business hours. GREAT CUSTOMER SERVICE. not sure why you changed it 118 one star reviews says it all. How about you listen to your paying customers???**

Why fix something that wasn't broken, typical shopify, works on things that aren't required, still haven't come up with a concept to know when an order has been downloaded / printed, I had to create my own tags to say last printed, pity that cant work on other things in the back end like being able to sort products by price, can live on the website, but not in the back end for editing prices, only asked 5 times over 2 years, get told thats a great idea, guess they are too big too listen

Had to hire a so called "SHOPIFY EXPERT" to fix all the code for this template to work. They said no problem, 2 days. Took 2 weeks.
Still does not look 100%. How do you even adjust the font size. It's so small it is hard to read. Not happy, why fix something that was not broken in the first place... Do better!

POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template?

Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.

Shopify is screwing over the sellers... what a mess... where is the assistance ? they have taken something from us and given us this rubbish.

In response to the reply asking 'please tell us the specific problem'. You know the problemn... read the reviews! Why are you asking me?

Shopify is famed for its template, non coding approach to giving small businesses a measn to have a webiste - I shouldnt be explaining your USP to you.

So why have you told people they must upgrade their order printer app to a version with zero code free customisation. You are idiots.

NOt onlyis this "improved" app usesless to possibley 99% of the user base, but this app fails to grasp what Shopify is - user friendly.

Don't tell me that you will be rleasing an export feature. Close the app and bring it back when you have all your ducks in a row. Don't given your paying customers apps that are half baked, incomplete and insufficiently supported.

I don't want to waste my time contacting your support teams. Are you going to pay for my time? You should be providing an app that can be implimented by the user without us having to contact you.

TBH, customer service is indecline... or being farmed out to AI bots who just regurgitae info already out there... so are not able to actually answer any issue.

Just like your response here 'please tell us what the prblme is"... this is your attampt to put the ball back in my court and now you can wash your hands and carry on developing more incomplete products.

You know the problem with this app - the apop order printing templates cannot be customised to fit a shops branding. It is that simple.

This product is incomplete.

It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.