Point of Sale

Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente

The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system.
We sunk a lot of time and money into this thing and it provides constant frustration.

Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind.
To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good.
Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand.
Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders.
No scheduling for order without clunky third party apps, that are even slower.
Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see.
The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders.
For a product that charges $89 a month, this is just embarrassing.

Reseña detallada de Shopify POS: 1/5

Shopify POS ofrece una interfaz amigable y una integración directa con la plataforma en línea de Shopify. Sin embargo, en nuestra experiencia operativa en México, hemos identificado múltiples limitaciones que afectan significativamente la eficiencia y la satisfacción del cliente en un entorno minorista dinámico. A continuación, se detallan diez puntos críticos:

1. Falta de soporte para múltiples divisas
Operando en una zona turística con clientela internacional, la incapacidad de Shopify POS para procesar pagos en efectivo en diferentes divisas sin conversión automática nos obliga a realizar cálculos manuales. Esto incrementa el riesgo de errores y ralentiza el proceso de pago, afectando negativamente la experiencia del cliente y la precisión en la gestión de caja.

2. Incompatibilidad con Shopify Payments en México
En México, Shopify Payments no está disponible, lo que nos obliga a utilizar terminales de pago externas para procesar tarjetas de crédito. Esta situación complica la integración de pagos y puede generar inconsistencias en la conciliación de ventas.

3. Disponibilidad limitada de hardware
La tienda de hardware de Shopify no realiza envíos a México, lo que nos obliga a adquirir equipos compatibles a través de minoristas externos. Esto puede resultar en dificultades para encontrar hardware compatible y en posibles problemas de integración.

4. Problemas de rendimiento y estabilidad
Hemos experimentado lentitud y fallos en el sistema durante eventos de alta demanda, lo que resulta en interrupciones en el servicio y pérdida de ventas. Por ejemplo, durante un evento con gran afluencia de clientes, el sistema se volvió inoperativo, impidiendo procesar transacciones y generando largas filas y frustración entre los clientes. Estas interrupciones afectan la confianza en el sistema y la reputación de nuestro negocio.

5. Integración limitada con hardware de terceros
La compatibilidad de Shopify POS con hardware de terceros es limitada, lo que nos ha obligado a invertir en equipos específicos de Shopify, incrementando los costos operativos. Por ejemplo, intentamos integrar un escáner de códigos de barras de un proveedor reconocido, pero la falta de compatibilidad nos forzó a adquirir el modelo específico que Shopify recomienda, generando gastos adicionales no previstos.

6. Soporte técnico insuficiente
En situaciones críticas, el soporte técnico no ha respondido con la rapidez y eficacia necesarias. Al enfrentar un problema técnico que impedía procesar pagos, contactamos al soporte y recibimos una respuesta después de 48 horas, tiempo durante el cual nuestras operaciones se vieron gravemente afectadas. La falta de asistencia oportuna en momentos cruciales compromete la continuidad del negocio.

7. Funcionalidades básicas ausentes
Funciones esenciales como la gestión avanzada de inventario y la personalización de recibos están ausentes o requieren costosas actualizaciones. Por ejemplo, la incapacidad de ajustar rápidamente los niveles de inventario desde el POS nos obliga a realizar estas modificaciones desde el panel de control en línea, lo que no es práctico en un entorno de venta al por menor de ritmo rápido.

8. Requisitos específicos de dispositivos
La aplicación Shopify POS está disponible solo para dispositivos iOS y Android, excluyendo su uso en computadoras de escritorio o portátiles. Esto limita la flexibilidad operativa y puede requerir inversiones adicionales en dispositivos compatibles.

9. Actualizaciones obligatorias
A partir del 3 de noviembre de 2023, Shopify POS requiere actualizaciones cada 180 días para mantener el acceso a la aplicación. Esto puede generar inconvenientes si no se gestionan adecuadamente las actualizaciones automáticas.

10. Falta de soporte para sistemas operativos beta
La aplicación Shopify POS no admite sistemas operativos beta. Esto restringe el uso en dispositivos que no cumplen con estas especificaciones.

Conclusión
Aunque Shopify POS se integra bien con la plataforma en línea, sus limitaciones en el manejo de múltiples divisas, incompatibilidad con Shopify Payments en México, disponibilidad limitada de hardware, problemas de rendimiento, integración restringida con hardware de terceros, soporte técnico insuficiente, ausencia de funcionalidades básicas, requisitos específicos de dispositivos, actualizaciones obligatorias y falta de soporte para sistemas operativos beta lo hacen inadecuado para operaciones minoristas complejas y de alto volumen en el mercado mexicano. Es esencial que Shopify aborde estas deficiencias para ofrecer una solución POS más robusta y confiable.

It's a solid POS App, but you guys keep tweaking, and sometimes more is... more. Like that Blue Arrow button you have to tap after you enter your pin. Why is that necessary? I f you enter a correct pin the main checkout screen should simply open. No need for the extra step.

Two main issues:
1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed.
2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.

I have been using Shopify on-line since 2013, and POS as soon as it came out. In the beginning, they had a free version, but it did not print receipts or have a "Save Cart" feature. So I opted for the paid version of POS. It wasn't much more at the time, but then Shopify combined the paid version as part of the ecommerce site for no extra fee, Yay! (Except Hey, I have been paying for it for a while and now it's free? hmmm) So then they raised the price of the ecommerce, which still included the previous paid POS version. Fine. I was okay with the arrangement.

Most of my sales are online, but once a week we are open, like a pop-up. I love the POS system on the ipad, that uses a barcode scanner, printer, and card reader. And for years I used the "Save Cart" feature as customers tend to pile up all the things they want to purchase to keep their hands free. This feature saved the day.

Except now they have a Pro Version - For $89 a month extra! As soon as they came out with it, they took away the "Save Cart" feature in the "lite" version, (which was what the version I had was now called). I cannot justify spending $89 more a month for 4 days of sales just so I can save carts while my customers shop. My work around is to have a second ipad so I can at least have 2 carts going at a time. My customers often travel far to be able to purchase in store, and they buy dozens of little items that take a long time to ring up. While they are shopping another customer often comes up to purchase one thing, but we have customer #1's cart going, ugg. So that is when we can use the backup ipad.

PLEASE Please Shopify, let me have "Save Cart" back. We only need it on one register, one day a week. I guess it is too much to ask. BTW, I have 3 Shopify sites, doesn't that buy me "Save Cart" for just 1 of them? Or, maybe a fix for my POS?

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS.

Update: Still awful. There is an update just about every day and it is even worse than it was to start with.

One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.

The point of sale app, helps me keep my brick & mortar and website up to date. Makes inventory so much easier.