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$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.
Thanks for sharing your feedback about POS Pro! I certainly understand your concern about limiting the order history for staff, and am happy to pass this feedback on to our developers on your behalf. If you’d like to discuss how your inventory is managed by location or anything else further with our team, please contact us through the POS app by going to ≡ More > Support > Contact Support and call the number you see there, we’ll help find solutions for you! - Rick, Shopify Support
If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.
Key Issues:
Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.
Nobody to help you out with transitioning from existing to Shopify POS.
Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.
Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.
High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.
In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.
Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention.
I understand your first issue is with limited support and only being able to chat. I am happy to share that our Retail team is available to call 24/7 directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. Any staff member with access to the POS app can call us for immediate assistance at any time!
Along with this, I understand your difficulties with transitioning from a long-standing POS provider and am happy to provide your other points of feedback to our developers to improve those areas. If you’d like to discuss these further with our team, please contact us through the app as mentioned previously, or through https://help.shopify.com. - Rick, Shopify Support
IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't.
Shopify should be embarrassed.
Thank you for sharing your feedback with us. We certainly understand how important it is to have a reliable POS, our team is available 24/7 to help solve any issues you may be experiencing. You can send a bug report directly from your POS app by going to ≡ More > Support > Report a bug and our team will assess this for you and assist with troubleshooting. You can also contact us directly from the app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support
I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...
The POS idea is good but the product is below standard.
Thanks so much for sharing your feedback with us. I am happy to share your feedback about using the POS in France with our developers. Along with this, I am also happy to share that Shopify Payments for POS has just launched in France, so payments are now integrated in the app. If you’d like to discuss this more, please reach out to our team through https://help.shopify.com. - Rick, Shopify Support
I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.
Thank you for taking the time to leave a review. It is unfortunate to hear that you have had a poor experience with the app overall. If you would like to get assistance with these issues and troubleshoot with us, you can reach out to the retail team either through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support! We are open 24/7 and would be happy to investigate these issues to help POS work smooth for you.
Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente
I'm looking for a new POS system. The checkout just hangs, sometimes as you're trying to add a product to cart, other times before loading the payment screen, and at other times when completing the payment. It's awful, even more so since the most recent update. It's also cumbersome to add products to the cart in the first place. POS needs to be quick, and at the moment I'm losing customers because of this awful app. I'm heading into my busy part of the year and I simply cannot rely on this app.
If Shopify want to see what a good POS app looks like, then see how Zettle's works - it's head and shoulders above this one. I wanted to be able to run my ecommerce store and POS via the same company, but now it's looking like I'll need to revert to Zettle for POS and keep the store with Shopify. That's more work for me, in terms of adding and syncing inventory, but this app is barely usable.
Another minor issue is that, as the checkout is loading, the margin (in actual GBP) pops up quickly. How would a customer feel if they saw that? My life flashes befoe my eyes each time as I try to shield the tablet from them.
Seriously, Shopify - do better. in the meantime, I'll decide whether to revert to Zettle or find another provder.
Awful, awful, AWFUL app.
Hi, there.
Thank you for reaching out and sharing your review.
We're sorry to hear you did not have an ideal experience using the app. If you haven't already, you can get in touch with our Retail Support directly from the POS app. To do so, go into the POS app and click ≡ > Support > Contact Support. This allows our team to take a more detailed look into the issues you're experiencing. -Victoria, Shopify Support.
Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.
Hi there. Thanks for your review. We're truly sorry to hear about the ongoing issues that you're experiencing and understand the impact that this has on your business; your detailed feedback has been shared with our development team for review. Please contact our support team again so we can address these technical issues more effectively and offer solutions tailored to your needs.- Mac, Shopify Support
The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.
Hey, there! Thank you for taking the time to review the POS channel. We'd love to hear more about your feedback so we can pass it along to our platform development team. Which specific changes are you referring to? Please feel free to elaborate and share as much detail as you can by editing your reply or creating a support ticket: https://shopify.link/WJna. Thanks! -Summer, Shopify Support
I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.
Hi, there! Thank you for reviewing Shopify POS! We're sorry to hear about the challenges you've experienced with our Shopify POS system.
Please be assured that your issue has been escalated within our support team. While we aim to resolve issues as quickly as possible, response times can vary depending on the complexity of the issue and our current queues. Our teams are working as fast as possible to provide you with an update!
Thanks for your patience and understanding while we work to resolve this. -Maz, Shopify Support