Shopify Subscriptions

Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.

Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.

Doesn't work for products that are only subscription - i.e. a one time purchase is not an option. The documentation says it does this, but when you set it up as documented customers get a "Variant can only be purchased with a selling plan" error message and can not buy.

it does not work in india.

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.

Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.

Who can give us support for this app that does not work.

Too many glitches. Works sometimes. Needs serious improvements.

1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles since they don't understand their own products.

2. When customer payment fails, no reason is given to us merchants, so we have no explanation for the customer.

3. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.

Please work on fixing these issues, otherwise, I am forced to abandoned the Shopify Subscriptions App.

- Limited options generally
- Can't choose to sell all products, or a category or by tag with subscriptions
- Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions.
- No translations possible for text displayed on product page (English only) - Disappointing!
- Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!)

This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using.

I really hope you work on this app!

App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.

I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.