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Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.
Who can give us support for this app that does not work.
Hi there,
We have made updates that solve the problems you faced for the placement of the subscription widget
To ensure the correct placement of the subscription widget we recommend that
- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.
Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page:
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.
-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.
Hope this helps! We thank you for feedback that helped with the continuous evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions
an easy and free way to sell subscription-based products and services. I highly recommend giving it a try before considering third-party integrations.
A bit limited at this time. We were hoping we could do a limited time subscription (for example: a 12 mo. plan), but that is not possible. We also were desiring to send a different product or product bundle each of those months, but you are limited to the same item(s) every month.
App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.
Hello,
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is valuable. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
In the meantime, there is more information on how to migrate customers from other apps to our subscriptions app. I am linking it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps resolve this issue if it's related to importing exisiting contracts from another app!
Best,
Ameya Bongale
Product Manager, Subscriptions
Too many glitches. Works sometimes. Most of the time it doesn't work. However, I found a workaround, which is ridiculous that I have to use...
You have to click the first variant, select your duration, and then click add to cart in order for any of the other variants to populate as subscriptions..
For example, I sell coffee, so I have to select Light roast, whole bean, then 4 week duration, then add to cart, then the subscription will populate (even if I don't want a light roast subscription). However, if I try to select any of the other variants (medium or dark roast) before I add the light roast to cart and delete it from the cart, the subscription will not populate for any variant other than the 1st selection.
WOW! What a useless app, and it's been in BETA forever then launched with a tremendous amount of glitches. Please fix these issues
Hello.
Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.
I replicated the steps on the Deli Donut Blend on your store, but could not uncover any glitchy behaviour. All the variants displayed the subscription option every time.
However, if you are still running into any challenges please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product Manager, Subscriptions
Good app if you prefer a free option
I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Hello,
We're sorry you're having trouble with our app.
We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team.
In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app.
I hope this helps
Best,
Ameya Bongale
Product Manager, Subscriptions
The setup guide is bugged, but the app is working as intended. I'm glad this app is finally native and free. Please add more features and continue to work on bugs. This app has so much potential. Thank you!
Worst app ever!!! Won't let you correctly separate discount codes per item only per Package. And also, if you use this app on one item, then on every single item that you sell, it will show an option for a monthly subscription. Poorly designed.
Hello,
Thank you for taking the time to provide us with feedback.
Please reach out to our support teams so we can continue the conversation and assist in solving the issues your issues.
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.
At this point I don't see how we can keep this app.
Hi,
Thank you for taking the time to provide us with feedback.
While our app is designed for simple uses cases, we will inform our development team of the needs you have highlighted for the future release of our app.
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions