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I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.
Am I missing something?
Hi, glad to hear you are excited about using the Subscription app!
You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions.
Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app.
Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions.
Steps:
From the Shopify admin, go to Settings > Customers.
Under New customer accounts in the Manage subscriptions section, click Turn on.
Optional: You can add the Subscriptions page link.
You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers
Hope this helps and don't hesitate to reach out to support if you have more questions.
Chanel Fournier
Product Lead, Shopify Subscriptions
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future.
Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options.
We have informed our development team about adding them for potential future updates.
We value your contribution towards the evolution of our app!
Ameya Bongale
Product Manager, Shopify Subscriptions
Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.
We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
Chanel Fournier
Product Lead, Subscriptions
I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.
After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello,
We apologize that you are having trouble using the app.
Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there,
We apologize for having a poor experience using Shopify Subscriptions.
For the application of discounts, we would recommend turning on the offer discounts option within the app.
You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help!
Best,
Ameya Bongale
Product Manager, Subscriptions
This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store.
In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear.
I will be uninstalling as it clearly did not have the kinks worked out.
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue.
Best,
Ameya Bongale
Product Manager, Subscriptions
Really disappointing. Selecting to display only subscription as purchase method doesn’t work, product cannot be added to cart. On top of that no trials, poor widget, and lack of possibility to translate.
Unusable
We're sorry you're having trouble with using the app.
You may find our help center documentation useful here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions
If you need more help, please contact our support team for assistance. We're here to help.
Ameya Bongale
Product Manager, Subscriptions
Doesn't support mobile view on your store
We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback.
We value it for the evolution of our app!
Ameya Bongale
Product Manager, Subscriptions
We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable.
Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly.
I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.
Thank you for your feedback on surfacing the recurring shipping costs at checkout
We have informed our development teams and will include it in future updates. Stay tuned!
We value your feedback for improving our app.
Best,
Ameya Bongale
Product Manager, Subscriptions
As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process.
We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve.
I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do!
1. Offer a minimum quantity, for example we don't deliver less than 4 jugs.
2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount.
3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe.
4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration.
5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them.
6. Make a nice customer interface that lets business choose what options customers can edit.
Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.
Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions