Recenze (340)
Zpřesnit
-
Podle hodnocení
BIGGEST THING...little to no support. Email them with questions and they do not really answer, but avoid your question. Give you links to directions that don't work and then make up directions as they go. I asked for phone support as I noticed I was not going anywhere. They ignored my question. After dealing with this for days and BEGGING for support, we uninstalled because the hassle is not worth it.
I used this app to get our feed with Share-a-Sale up and running. It took a little back and forth but the team was responsive and helpful. Highly recommend!
I cannot say enough good things about this app & the team behind it. Very very impressive app/service. Thank you so much.
Looks like it would be a useful app but super complex. I couldn't even begin to try to use it without help and I'm really technically inclined. I can't speak for functionality of the app. Unfortunately a misunderstanding got in the way of any opportunity for our company to use the app as we had truly hoped. So based on the fact that the majority of others are leaving 5 stars, I will only deduct one star due to an initial experience of extreme complexity. If you are not really technically inclined in the world of product feeds, above all other attempts, contact the developer for help via support options (all other efforts will just frustrate you) and don't make the mistake of assuming support messages come to your Shopify-related email as other support tickets and developer messages do. A detailed search within my email showed that they do not. I'm not sure where they do go but I recommend checking for support messages, may be within the app?
LATEST (HAPPY) UPDATE:
I'm so glad we finally got hold of you by email as requested and you managed to find the support ticket. Please remember to use our support options over reviews for particular issues as they are more regularly monitored.
Look forward to having you as a long, happy customer.
Best,
The ShppingFeeder Team
UPDATE on your update:
We replied to you within minutes (screenshot of our support desk ticket to you - your full name redacted): https://pasteboard.co/IunqaOe.png
You didn't send your number as we had requested.
We're all busy, no-one has time to have a ping-pong review back and forth. I just want all our customers to be happy. If you're truly unhappy then so be it, I'm just putting this here to let the world know that we appreciate all our customers and we try very hard to make everyone happy. And, WE DID CONTACT YOU, and you didn't reply.
We've been in this business a long time and have had lots of reviews (thank goodness), however almost all have been fair, based on fact - good and bad. Unfortunately this review is not based on fact.
Hi Lisa,
Thanks so much for your insightful review. We really do appreciate the time you have taken to leave it. I understand there may be confusion, and I've asked our excellent customer service team to give you a call and talk you through it all. We're going to make sure you get the most out of ShoppingFeeder.
I do admit that all the powerful functionality we offer can make it somewhat overwhelming, but we're currently working extremely hard to make it simpler to understand how to leverage all these powerful features. Please also be sure to check our our help at: https://help.shoppingfeeder.com or use our live chat or support options in the app at any time.
I hope by later today we will have you all sorted!
Best,
Kevin
Awesome customer support, i need help to configure the app and they solve that for me very quickly and answer to all my questions, and the app works really nice :)
Great to hear you had such a positive experience!
They provide very efficient and prompt customer support. APP is also practical and amazing.
Superbe application très bonne équipe qui vous aide à l'installation, proche de leurs clients, vous contacte pour faire le point. Google shopping etc... que de bons conseils vous attendent. Ils aiment utiliser Skype pour vous indiquer vos étapes à suivre.et répondent à vos messages sans problème. Application est à recommander. Bien à vous aux développeurs à toute l'équipe Un grand merci.
We have asked for support twice and so far have been ignored.
It was ok. Team is trying. They need to keep their marketing automation machine in check. Got lots of e-mails.
Excellent and super helpful customer service, and the app seems to do what it claims and is very time saving. Thank you very much!