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they started charging monthly fees without any prior notice and no donations as well!
Please check with charity to verify receipt of donations. I am a Shopify owner but also the founder of a non-profit for U.S. Veterans. I began with Shopping Gives in March, as of the end of May we had not receive a single payment to the charity. Shopping Gives explained about cycle times and we would be receiving payment soon. I immediately paused service because no charity should have to wait over two months to receive funds. It will be easier and faster for us to make the payment directly to the charity.
Hi there,
As a Certified B Corporation, ShoppingGives holds itself to the highest standards, supporting nonprofit organizations while complying with cause marketing regulation. 100% of the pledged donation always gets sent to the nonprofit, and ShoppingGives never takes a portion of pledged donations.
Once one of our merchant partners begins generating pledged donations, we will invoice them for those pledged donations either every 30 days or once they reach $50, whichever comes first. From there, we have a 30-day lock period to account for returned or canceled orders, in which case pledged donations would be canceled/credited back to the merchant. Once the pledged donations have passed that lock period, we grant 100% of funds through our partnership with PayPal Giving Fund or directly to a nonprofit bank account through Stripe.
Additionally, by using ShoppingGives and joining our campaign with the ShoppingGives Foundation, our merchant partners can focus on their business while we keep them compliant in the complexities of cause marketing, including consumer protection transparency, maintaining all necessary registrations with government entities, and filing commercial co-venture agreements surrounding the nonprofit campaign itself.
At ShoppingGives, our goal is to make it easier for nonprofits, merchants, and shoppers to be connected to support nonprofit organizations in delivering on their missions, and we always want to be transparent in the way that we support nonprofit organizations.
Based on our communication through email, we clarified that no donations can be disbursed until payment is received for the open billing.
Thank you for your partnership and consideration,
Ronny Sage
CEO
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either.
I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support.
Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning.
Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion.
While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have.
We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!