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Deceptive practices.
We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging ...
We understand that uninstalling an app from your store can be complicated and are sorry you did not successfully uninstall Sales Pop when you first reached out to us in ...
Should be very very careful with this scammer app which would rob your significant money without agreement and no refund.
While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement.
...After issuing you an App Credit which both our Support team and Shopify Support team confirmed was issued, you continued to insist the credit was "fake" and a "scam".
I ...
this app was uninstalled in december still getting charged in january for the app thats not being used
I understand that the way Shopify bills for apps can be confusing at times. Your last charge for using Sales Pop was at the end of November and payment for that charge was ...
App is great but customer service is non responsive and theres no option to cancel. Now I am stressed they will auto charge my account.
Please contact me asap to cancel my free trial so I am not charged after it ends.
App is great but customer service is non responsive and theres no option to cancel. Now I am stressed they will auto charge my account.
Please contact me asap to cancel my free ...
Update 23/07: We sent a new follow-up, we look forward to your response :)
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Thanks for taking the time to review our app!
Hello - We have ensured that your free trial will ...
This is what SaaS scams are all about. The app throws a random, unexpected $3000 auto billing authorization on credit cards without any warning, without visibility and without any way to check and disable.
Hi! Our pricing actually begins at $29/month. We'll reach out to you shortly. $3,049 is our highest annual plan but it doesn't mean you will pay that amount, you can choose ...
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use ...
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account.
However, in ...
i canceled this a year ago and you guy have stole my money for over a year! refund me now!@ this app was not even on for over one year! please advise
Hi there, thanks for leaving your feedback. The app is usage based and needs your approval to charge you, after installation. You also had the app installed over 2 years ...
We contacted the support team in April 2022 about an issue with the review pop ups showing the incorrect city of almost all customers. It shows only one city, which is the one our business is based at. Imagine visitors seeing all such review pop ups with the same city. Wouldn't they feel suspicious of those reviews possibly being all fake, while they are in fact, all valid?
This issue has been ...
Feb 15, 2023. Hi! We are very sorry that this issue hasn't been resolved yet. This is definitely not the quality of service that represents us.
Although not an excuse - we ...
Why would I know what to rate, I have just installed the app and have no experience on using it, maybe give us a couple of days
I disabled this app back in 2020 and I have been getting charged since then after nit using the app.