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Can you please stop billing me for this APP. I have written when I still had it installed to cancel it. I am not using it over a month and sadly you do not have a support number
You contacted us on April 20, 2026. We replied to your email the same day with instructions on how to uninstall the application and cancel the subscription. The last invoice you received covers the period Mar 29, 2026 – Apr 28, 2026. It's within the period when the app was installed. Please note that billing period in Shopify works on monthly basis. You always pay for the full billing period (month). You were just billed for the past period and no charges were applied since the app was uninstalled. Please check the bills in your Shopify account. With regards to the support number we don't provide it. Our company is based in Europe. As a small team our working hours are limited. As you are based in Australia your day is our night. Still we do our best to reply to all support tickets in a timely manner. We arrange calls with our clients on demand when needed. If you wish to discuss your billing concerns over the phone we can arrange a call. If you have any questions you can also send us an email at: info@gravitysoftware.co.uk and we will reply to you within 24 hours. You had our app installed for years and it worked properly. Please consider revising your review, as it was certainly not our intention to provide anything less than a positive experience.
Very helpful and responsive customer support! The app lets us showcase our many variant options on any of our collection pages, and has the ability to hide specific variants from collection pages once they're out of stock.
Amazing App and Outstanding Support
I am thoroughly impressed with this app as it works flawlessly and without any issues. I had to reach out to support twice—once due to umlaut problems because of my German language version and another time because of an additional variant property causing the smallest clothing sizes to be displayed on the results page instead of showing no size.
Adam’s support was incredible. Not only did he respond within no time on the weekend, but he also immediately fixed both issues, making the app perfect for our needs. I am extremely satisfied and highly recommend both the app and the exceptional service to everyone.
10/10. Customer support was incredibly fast helping me tweak some of the filters to show specific variants on collection pages by color. App is beautiful and I love how simple it is. We tried 3 other apps before this one and I’m so happy we are with Varia.
I echo other reviews by saying it does precisely what it intends to do... which is fabulous! (Even though the interface is a bit archaic and slow.)
The most impressive aspect of my experience is the spot-on support from Adam. He is knowledgeable, responsive, and best of all, effective in troubleshooting. His fix also fixed another (unrelated) issue we were having. He earned "Hero" status from me today!
Amazing app, Amazing support. Very effective and quick.
With is app, you can have all variants displayed on collection page. If there is any question or issue, you can contact Adam, super helpful!
We carry a ton of different colors within each product, and this app let's us showcase everything seamlessly. Whenever we have had bug issues or cosmetic issues on the collections pages the customer service team swiftly comes to the rescue! Highly recommend!
Good guys to work with. App works well. I would recommend this to anyone who wants to easily add all variants to the collection page. If problems arise, they are easy to get in contact with and are prompt with fixes.
We've been using this application for nearly two years. It allows us to combine products that are similar but visually different. This application was exactly what we needed and has been great. When we updated our theme, we can into a problem with lazy load. They responded to our email within an hour with the fix already completed. Would recommend to everyone.
This app caused a huuuuge bug on our homepage after updating our theme and for some reason and adding a snippet on our theme.liquid file... had to delete.
We are very sorry if the app caused any issues on your website. Our app doesn’t really work on homepage, the code works only on collection pages. If there are any issues, our support team is here to help. Our team quickly resolves any issues. We haven’t received any email from you. Can you please let me know what was the problem exactly? It would be great if you could give us a chance to look at the issue and resolve it for you.
Kind regards,
Magda
