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First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.
Been using the App for a year or so and it has been good for us. Would recommend and customers seem to have been ok with it. We did some updates to our site at one stage and didn't realise for a fair while that the app stopped working. Support was able to get it back going reasonably quickly.
This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.
Had a problem with a item they fixed it fast it would not allow me to fix so they took care of it Great support i definitely recommend this app
It has been a good experience thus far. The app has allowed us to increase net sales via this insurance product. There was a slight issue, but the support team was easily accessible and responsive to our needs. I recommend this product!
So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful
So happy with this app and the team behind it! They are very responsive and helpful with any questions I've had. I needed a replacement for EnGarde when they shut down and after horrible experiences with Route, was not going to make that mistake again! 100% you need this app if you are going to collect insurance - other third party apps that collect the insurance themselves and supposedly handle it all directly still take far too much of your shop's time. At the end of the day, your customers are still going to come to you if there's a shipping issue, so may as well handle it on your own and collect the insurance!
Great app - very simple and does what it says. Extremely fast support response - nice work the developers have done here!
This is a must have application. Through this app, we are offering in house insurance to all our customers. The integration is very simple and the support is available pretty much 24/7. Great job guys. Keep it up.
I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well