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The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!
This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!
Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!
In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.
Thanks so much for your feedback. We really appreciate hearing from our community so we can improve our app.
We spoke with you over email regarding the issue with your account. Our team found that no webhooks were in place due to the store uninstalling and reinstalling quickly.
Our team responded to your query promptly and worked with you after business hours to resolve the issue and get your account back in order. The issue is now corrected. We're committed to making sure any problems are resolved quickly.
Thanks for your review and let us know if we can assist with anything moving forward!
I am new on this app I mean even though this is not my first time using it this is my first time using and understanding it. so far I am loving it however there can be so many updates that this app can use to make it the best app on shopify.
Thank you so much for the kind words and feedback on the app. We really appreciate it. Our team would love to help you use the app and make the most out of the tool. Reach out to us anytime at help@single.xyz. Thank you!
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!!
Superior customer service & Grade A technology!!!
- The Neighborhood Diamond
The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!
I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it.
The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!
Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it.
Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!