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Single straight up came through to deploy my first NFT collection! They did something that had neva been done before for me to get my collection to my fans on Shopify. They communicate well and have great energy!
This app is very tricky. Its not really $25 a month for bronze. If you drop one 10 track album its going to be more like 33.30 a month. And if you drop lots of music like me that gets problematic fast. And when I contacted shopify for help the reps I got didnt care at all. Insisted I didn't read or it was my fault somehow. Nah I read it carefully. Thats why I only release ONE 10-track album through this to test it out. I feel ripped off. Completely. And tbh i never leave bad reviews. This actually sucks.
Hi, Illumignarly Records – Really sorry to see you had a bad experience here.
We charge $24 for a monthly Bronze subscription, which lets you release up to 10 digital albums for which you can sell and add bonus content, and we handle file storage, file delivery, and chart reporting of all sales. Additionally, on our Bronze plan, you can host video, do Live Streams, release NFTs, and launch a Membership program. We also have a free plan, which lets you do most of the same things, just in lower quantities.
You’re correct that there are also additional charges. In order to continue supporting all of these features, we also charge a 15% transaction fee on sales of digital products created with our app. Those fees are noted on our pricing page, but we understand you might have missed them given all of the information listed there.
We appreciate your business and certainly don’t want you to feel ripped off – please feel free to contact us at help@single.xyz and we’d be happy to work with you to make the situation right.
I have been utilizing the Single app NFT feature in order to create brand new products for my customers! This app is truly revolutionary, the potential for use cases is endless. The staff is extremely helpful and I've had nothing but amazing experiences working alongside the Single app team! Thank you all, - EXCITED & HAPPY
to watch this grow & be a pioneer in the evolution.
I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....
It was awesome to work with Single Music for our annual Dear Jack Benefit charity concert. It was the first time we've ever livestreamed this event and it could not have gone any better. Single makes it clean and easy for fans to tune in and experience the show, and being able to host it directly from our website and offer exclusive event merchandise was a huge deal. It's a solid livestream platform and they know exactly what they are doing. Couldn't ask for a better experience.
Easily the best and most efficient way to submit to Soundscan. If you're running a record label or record store, or are a band looking to submit your sales for reporting, look no further!
I'm using this app to sell digital music, the support team has been awesome. Would highly recommend it to other artists it's a simple app. to use and if help is needed they are always available with quick responses.
At the intersection of perfection and delight lies Single Music, the, pun intended, single greatest app to happen to music since the Fender Twin. Their customer service team (shoutout Elijah, Tyler, and Tommy) is so unprecedentedly kind and patient you'd think they were kindergarten teachers and they've enabled such inordinate financial growth so we don't have to be kindergarten teachers. If you want to revolutionize your business go with Single.
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes.
EDIT 9/12/23 - 5 STARS
Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it.
Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined.
While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
Great app, but when you bundle digital albums with physical, it charges you for all tracks which eats into your physical merch cost basis. For that reason, had to uninstall.
Thanks for your feedback! We are very transparent about our digital pricing and in many ways we are much less expensive than platforms which take a percentage (10-15%) of your physical merchandise. Not only is our pricing capped at $2 for digital, but physical reporting is a flat monthly subscription ($10). If you are including a digital album with a physical product we encourage artists to factor our costs into the price paid by fans.