Recensies (162)
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I loved the app and used it every day. The customer service is great and I highly recommend this product.
Great! Thanks so much for your feedback :)
In order to delete this app you have to submit a cancellation request so I did that because the app started charging me and I wasn’t even able to use it. The app was “down” according to support when I tried to set it up.
Upon asking for a refund for my Shopify bill charge they told me I had to go to Shopify. Shopify told me no sku iq has to give the refund so I went back to sku iq.
Sku iq then told me the same thing, they can’t issue the refund. I sent a screenshot of the email from Shopify to which they then asked for my bill with the charge. I sent it to them and they then said I’m past the 30 day refund period. I emailed support well over a month ago to make sure it was cancelled and to get a refund. The billing cycle was July 4th when the charge was put on. I reached out to their online chat with no response so I then emailed and was told to fill out the cancellation request on 7/18. Now 8/24 they say it’s too late to be refunded and they don’t have access to my Shopify billing.
Use the other app that syncs to Tiktok instead. This is the worst experience with a Shopify app I’ve had in the 5 years I’ve been using Shopify.
I was also told to submit a cancellation request multiple times within our email thread and I already did, so they must not even keep track of anything.
June 26th they sent an email stating their “dashboard issue was resolved” so how can they charge people for an app that wasn’t working?
Refund issued.
Because your purchase was made though Shopify, SKU IQ did not have your credit card information on file, which complicated the refund process. However, we are glad you coordinated with our support team to ultimately get things resolved.
We understand it was a frustrating experience for you and sincerely apologize for any inconvenience caused. If there's anything further we can do to assist you or address any remaining issues, please don't hesitate to reach out.
UPDATE: We have issued a gift card to you in order to compensate for both the inconvenience and the charges that happened outside of our control. We hope this at least somewhat makes up for the poor experience and hope to continue to serve your business in the future should the need arise!
Great way to link to TikTok shop and sync inventory. A little clunky at times but more decent than other options
We're pleased to hear that SKU IQ has provided you with a great way to link to TikTok shop and sync inventory. Your feedback is valuable, and we're continuously working to improve our service. If you ever have suggestions or encounter any issues, please feel free to let us know. Thank you for choosing SKU IQ as your solution!
SquIQ and their support staff are great. The only thing I don't like is having to push products to my website one by one. I have over 2000 items! After pushing the back button after saving the action of pushing it through to my web store, it sends me back to the first page of all my products, when I was on page 10 (example.) The filters are lacking.
Thank you for your feedback! Better filtering and sorting on our products page is something we are actively working on. Look for improvements in the coming months :)
I'm using SKU IQ for integration between shopify and tiktok shop, it does a good job of connecting my products, and keeping all fulfillment in one location. this is still a beta program and although it is good and fixes are being made as fast as possible, there is lag time between sales data on the 2 channels, the inventory can take a long time to update. I believe SKU IQ will fix this issue and I will continue to use the platform at this time, .
Thank you for your thoughtful feedback. We appreciate your patience and understanding as we work to improve the integration between Shopify and TikTok Shop. Your input is valuable, and it's reassuring to know you'll continue using our platform. We are committed to addressing any lag time or inventory update issues and making the necessary improvements to provide you with a seamless experience. If you have any specific concerns or suggestions along the way, please feel free to share them with us. We're here to make your experience even better!
Scam app. Never worked, spent 4 days on support with them and they never fixed anything. My inventory quantities never updated and when I tried to cancel they told me they couldn't help me with that.
We are terribly sorry to hear that we have failed you and thank you for taking the time out of your day to share your experience with us. Your feedback is extremely valuable and we take it seriously. We have researched your case and found that payments were being handled directly via Shopify's app market which is why we could not assist with your cancellation. We will try to make these differences clearer in the future to avoid confusion and frustration for our customers. Regarding the product issues you experienced, we have reached out and would love to hear more details so that we can work to make it right, or at least prevent this from happening in the future. Thank you again for your feedback and we do apologize for such a bad experience.
Update: We tried to reach out to you several times but haven't heard back from you. Please let us know if we can help to resolve this issue.
I had some issues at first to configured with my TikTok shop, but I contacted the help support and they help me to finally configured and use all the features with my Shopify store. So far, really happy with the app. I recommend to use it.
We're glad to hear that our support team was able to assist you in configuring SKU IQ with your TikTok shop and that you're now enjoying the app's features. Thank you for your recommendation, and if you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Unable to sync tracking back to TikTok Shop from Shopify after fulfilling orders. I've chatted and emailed back and forth with the support team for over a month with no solution. I feel like if I'm not the one emailing/asking for answers, I get nowhere. Could be a great product but support is lacking.
First and foremost, we'd like to express our sincere apologies for the inconvenience you've experienced with our support and syncing issue between TikTok Shop and Shopify. We truly appreciate your patience and understanding during this time.
We understand the frustration you've encountered and want to assure you that your concerns have not fallen on deaf ears. Our support and developer teams have been actively investigating your issue since your initial contact, and we are committed to finding a solution that will resolve the syncing problem once and for all.
We understand that the back-and-forth communication has been less than ideal, and we want to make it right. Rest assured, we are making improvements to our support process to ensure a smoother and more efficient experience for our valued users. Your feedback is invaluable to us, and it has already prompted important changes within our support infrastructure.
Our development team is currently working diligently to identify and rectify the root cause of the syncing issue between TikTok Shop and Shopify. While complex technical issues can take time to resolve, please know that we are fully committed to providing you with a working solution as soon as possible.
Your satisfaction is our top priority, and we are fully committed to making this right for you. We will keep you updated on the progress of our investigation and the steps we are taking to resolve the syncing problem.
So far, so good. Was pretty easy to set up with the instructions given. A short phone appointment helped me finish up the loose ends.
Great! We are glad our service team was able to get you up and running with a call. We hope to continue saving your business time for many years to come!
I do not recommend this app to new sellers. The app itself wasn't user friendly, but the main reason why I'm giving one star is because it's been almost a week since I contacted customer service to cancel my subscription. There is no "Cancel Plan" button available in my account so I emailed customer service to have them cancel plan manually as I no longer need it for my TikTok shop. They asked me to fill out a form which I did and explain the reason for my cancelation. A few days passed, they still have not cancel my plan as requested. They kept asking me for my feedback which I provided initially. The cancelation process is a pain in the ass.
Account cancellation: confirmed
We apologize for the delay you encountered in canceling your subscription. However, we can confirm that your account has been cancelled and that no additional charges were made, or will be made, to your account.
We understand the importance of a seamless cancellation process, and we will take your comments into account as we work to improve our services and support.