SKU IQ for TikTok Shop or POS

Thank you for choosing SKU IQ! We're glad our flexible product creation options met your needs. We understand that setup can sometimes be a challenge, and we appreciate your patience—our support team is always here to help. If there's anything else we can do to make your experience even better, don’t hesitate to reach out. Welcome aboard!

Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that SKU IQ has been such an essential part of your business, especially during your transition from Shopify to TikTok Shop. Our team is dedicated to making the process as seamless as possible, and we’re glad we could deliver. Savia’s recommendation means the world to us—thank you for trusting SKU IQ! If you ever need assistance, we’re just a message away.

Thank you for your kind words! We're thrilled to hear that SKU IQ is your go-to solution for integrating Clover POS with Shopify. Our team is always working on improvements to ensure a reliable sync, and we appreciate your recognition of our customer support. If you ever need assistance or have suggestions, we're here to help. Thanks again for your recommendation!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.

We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.

We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.

Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.

Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business.

To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies.

Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify.

We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.