TikTok Shop Integrace — SPL

Hi Envia Tu Regalo,

We understand your concern. Once we received your refund request, we processed the refund immediately from our side.

Please note that Shopify manages app subscriptions and billing transactions directly, and we do not have control over the billing process or charges applied by Shopify.

We always try to make the refund and support process as smooth as possible, and we apologize for any confusion caused. We appreciate your feedback and will continue improving our communication around trial and subscription details.

We would also kindly request you to consider removing or updating the review, as we have already resolved your concern and issued the refund immediately. We believe the feedback no longer reflects the final outcome.

Thank you for your understanding.

Hi BModeTUA,

Thank you for sharing your feedback. We are sorry to hear about your experience and we understand your frustration regarding the trial and billing process.

Please note that app subscriptions and billing are handled directly by Shopify, and we do not have control over the billing system. However, whenever a refund request is received, our team works to process it as quickly as possible.

We have also made many improvements to our communication, support process, and overall app experience since then. The app has evolved significantly with new features, updates, and improvements based on merchant feedback.

We would appreciate the opportunity to make things right and would be happy to assist you if you would like to give the app another try.

We would also kindly request you to consider updating or removing your previous feedback, as your concern has been addressed and the review reflects an earlier experience with the app.

Thank you for your understanding.

Hi Line & Stitch,

Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience with the app and support process. We always aim to provide timely and effective assistance to every merchant.

We did try to reach out multiple times to better understand the issues you were facing and help resolve them, but unfortunately, we were not able to connect successfully.

Since your review, we have made significant improvements to the app, including bug fixes, performance enhancements, new features, and improvements to our support workflow. The app has continued to evolve based on merchant feedback and is now providing a much better experience.

We would appreciate another opportunity to assist you and show you the improvements we have made. Our team would be happy to personally help if you decide to try the app again.

We would also kindly request you to consider updating or removing your previous feedback, as it reflects an earlier version of the app and does not represent the current experience.

Thank you for your valuable feedback and for helping us improve.

Hi Ro Rox,

Thank you for sharing your feedback. We truly appreciate that you liked the interface and AI mapping feature.

We apologize for the issues you experienced at that time, especially regarding the old TikTok orders syncing and the delayed support experience. We have taken this feedback seriously and made significant improvements since then.

The app has evolved a lot with many new features, improvements, and performance updates. We are now trusted by thousands of merchants and have received 780+ positive reviews from our users.

We would love to invite you to try the app again and experience the improvements we have made. We would be happy to personally assist you with the setup and make sure everything works smoothly for your business.

We would also kindly request you to consider removing or updating your previous feedback, as it was based on an earlier version of the app and does not reflect the current experience.

Thank you again for your valuable feedback and for giving us the opportunity to improve. We hope to welcome you back soon.

Hi Pitstop Tyres,

Thank you for sharing your feedback. We are sorry to hear about the issues you experienced while using the app. We would have appreciated the opportunity to investigate and resolve the problem for you at that time.

Since your review, we have made many improvements to the app, including major updates, bug fixes, and new features to provide a much better experience for merchants. The app has continued to grow and is now trusted by many businesses with hundreds of positive reviews.

We would love to invite you to try the app again and see the improvements we have made. Our team would be happy to personally assist you and ensure everything is working smoothly for your store.

We would also kindly request you to consider updating or removing your previous feedback, as it reflects an earlier version of the app and does not represent the current experience.

Thank you again for your feedback and for giving us the chance to improve. We hope to welcome you back soon.

Hi ItsMyLe,

Thank you for sharing your feedback. We are sorry to hear that you did not have a positive experience with the app. We always value merchant feedback as it helps us identify areas where we can improve.

Since your review, we have made significant improvements to the app, including performance updates, new features, and many enhancements based on merchant suggestions. The app has evolved a lot and is now providing a much better experience for businesses.

We would love to invite you to try the app again and experience the improvements we have made. Our team would be happy to personally assist you and help you get the most value from the app.

We would also kindly request you to consider updating or removing your previous feedback, as it was based on an earlier version of the app and does not reflect the current experience.

Thank you again for your valuable feedback. We hope to have the opportunity to serve you better in the future.

Hi Ramen - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to see my emails yet? If you need any assistance with setting it up, I’m here to help.

Thanks

CTO-TikTok Shop Connector-SPL

Update:

Thank you for your feedback.

We’d like to clarify that the issue regarding older TikTok orders syncing was thoroughly investigated and has already been resolved by our team. We connected with you multiple times to address this and confirmed that the app is currently functioning correctly on your store.

We always take concerns seriously and make every effort to resolve them promptly. In this case, support was provided and the matter was successfully handled.

If there are any new or outstanding concerns, we’re always available to assist. If your experience has improved since the resolution, we would appreciate you considering updating your review to reflect the current situation.