TikTok Shop Connector — SPL

My store was authorized then I received a message to update. When I clicked update there was a blank screen. The agent told me there was an issue with Tik Tok in the US. When reaching out to Tik Tok they reported no issue in the US. I have reached back out and Sara was able to get my store connected within a matter of minutes. She did a great job setting things up for me.

I had some technical issues with a TikTok order duplicating in Shopify that were completely my fault. Frank was able to assist and was very patient and helpful in explaining what I had done incorrectly in setting things up. He sent helpful screen shots and guided me through what needed to be corrected and helped me to fix the issue. I am incredibly appreciative of such a great level of service!

The customer service has been very good as I had the opportunity to have Arshia help me with an issue regarding tracking. She was very pleasant and patient with me troubleshooting and gave a resource to also assist. I am very happy with customer service and this application I highly recommend. Just make sure you delete TikTok in the sales channel before downloading TikTok SPL or you'll have duplicate orders created in your shopify from one TikTok order which was my mistake. LOL Overall very happy with this app and the great customer service made it even better!

Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing

I was helped by Mehak for my queries. The solution was fast and to the point. She guided me to the right places to find the error and helped me fix them quickly.

i have contacted support 3 times and and asked for them to remove the charge of 19.99 and they have no responded to any of my messages, i never subscribed to your 19.99 plan i chose the free plan some one remove the fee please

Arshia was very helpful with my enquiries and concerns. Help was rendered immediately, and problem was resolved. Thank you!

Grand David, merci pour l'aide, l'application fonctionne bien. Elle fait parfaitement le job. Bravo

Es una aplicación genial y su soporte es increíble. Agradezco a David por su ayuda en todo momento y su implicación,se nota que le apasiona su trabajo. Gracias David

Ottima App utile con molte funzioni per poter vendere i propri prodotti su TikTok Shop. Arshia del Servizio Clienti è stata molto gentile e brava a spiegarmi le funzionalità. La consiglio vivamente!