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I worked with support for over 2 hrs and they couldn't fix their problems. I think they only have one customer support. Very frustrating. (Update)
I have revised my review because customer support has contacted me several times. I appreciate the repeated attempts to help me. I could not get the banner to work because I am not the principal listed on the website. However, I should have been told this before spending hours on the phone. I would suggest looking at your security procedures. In my case my partner lives 4 hrs away and cannot always be contacted immediately.
We appreciate your feedback and apologize for any frustration you experienced while seeking support. We repeatedly requested collaboration access, but unfortunately, we did not receive confirmation from you. Despite our efforts to provide videos and instructions, we did not receive any feedback from you to determine the effectiveness of our proposed solutions. Our core value - the satisfaction of every client we serve.