WHF Smart Tags

Horrible Support!
I've sent 3 Support tickets and it's been more than 20 days without a response!
And this is not the first time... it happened several times.

This app simply does what it says. It's very useful if you have lots of products, and the support is helpful.

BEST APP EVER 6-STARS

Before this app I had to manually add tags to products > make sure the tags are in the right products > add new tags for Search filtering > change tags based on Price changes etc...... which consumes alot of time.

With this app i can in one go create rules to attach tags automatically based on the title, Description, Price Range, Vendor, sale Tags etc.

Now I have more free time as this app will work automatically for you.

Superb customer service. They responded to messages promptly and helped customize the app. to my specific needs.

The app. itself is a great auto tagging time saver.

This app is usually fantastic. Not sure what happened to support, but it is just gone now. App still works pretty well, but nobody answers IMs or Emails at all. Tried every channel I could think of. Guess i have to find a replacement app.

This is becoming one of my most useful Apps. I am able to automate tagging orders and clients to then use these tags to set up personalized marketing campaigns. Really useful! and the support team has been great helping me tweak the rules and pinpointing details in order to accomplish advanced rules.

This is a fantastic app but the pricing structure is fundamentally unfair. Charging an ongoing monthly fee for a lifetime no of tags means that if you need a large number now but then only say 30 each month going forward, you'll still have to pay the high level plan every month going forward - even though your usage will decline significantly. A monthly tag allowance (so you pay more when you use more) would be fairer.

I am using this app to help differentiate customers for email marketing based on the product variant they purchased. The customer service I received helping me set up was outstanding. Recommended 100%

i have been using this app for well over a year and the staff were always helpful. I recently launched a new site and needed help setting it up but this was 6-8 weeks ago, i have been emailing weekly and have had no response. I can only assume they have stuff going on in their personal life to which i hope them all the best and hope they can resume on working on the app. i will update this review to a 5* once the issue is resolved but until then i cant use the app on my current store

!! This app removes tags without instruction or warning !!

Contrary to the explicit statement to the contrary on their product info pages, the app removes tags. This has been confirmed by Shopify Support.

This has cost our store dearly in sales over the last week.

If you have a store of any size, think very carefully about using this app. If you have a larger store then my advice is to absolutely avoid it.