SmartBot‑AI Chatbot , 26 değerlendirme
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There should be an option to Transfer the chats to a live Agent. Overall happy with the experience.
Love this feature. It really helps when answering customer questions. It would be nice if we could add additional colors for the smartbot itself or maybe change the shape of the smartbot for different holidays, like Thanksgiving or Christmas. Maybe make the smartbot look like a turkey or an autumn leaf or maybe a star or a snowflake, something like that. Just a suggestion. Otherwise, it is a great tool to have on my online shop. Thanks
Best AI chatbot in the shopify market.
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.
Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.
If you have further questions or need assistance, please feel free to reach out directly.
I just love this App!! This Smartbot is like a Human Form that provides great customer service to my customers. I am sometimes applauding on the deliverance it gives to the customer. I will recommend every Store Owner to install this App. It really helps 24 hours around the clock on question you wouldn't have time to stop and answer. I love my new friend!
Thank you, 901 FASHION, for such a positive review! We're really pleased to hear that Smartbot feels like a human assistant to you, providing great service to your customers. Your recommendation of Smartbot as a 'new friend' to other store owners is highly appreciated.
Application révolutionnaire, le service client est juste : FANTASTIQUE. Très à l'écoute, étude chaque cas et vous aide dans votre paramétrage, en plus de ca que vous ayez pris un abonnement ou non, vous êtes toujours très à l'écoute. JE RECOMMANDE FORTEMENT.
Actually I love this app so much, easy use on it, and robot reply better then mine, but, they don’t have a option for live chat / let the customer leave a message, and we can reply later, ( or I don’t know how to setting? ) so I only can give 4star , if they can fix it, I will upgrade the plan.
Thank you for your kind words and valuable feedback! We're thrilled to hear that you love our app and find it easy to use. We appreciate your suggestion about the live chat option. Our team is actively working on enhancements, and your input is crucial to our improvement process. If you have any questions about settings or need assistance, please don't hesitate to reach us!
J'apprécie beaucoup votre service car vous vous mettez tout entier dans ce que nous faisons sans réserve, nous connaissons très bien le service que nous rendons félicitations et merci pour votre soutien et votre aide je ne regrette pas une seconde d'avoir choisi votre service pour mon boutique .
Nous sommes profondément touchés par vos mots chaleureux et reconnaissants. Merci infiniment pour cette appréciation de notre service. C'est un véritable plaisir de travailler avec vous et de contribuer au succès de votre boutique. Votre satisfaction est notre plus grande récompense. N'hésitez pas à nous solliciter pour toute aide supplémentaire. Encore une fois, merci pour votre confiance et votre soutien.🤝🤝
Great tool but it would be better if there was an opportunity to join the chat to answer any sticky questions.
Thank you so much for sharing your thoughts with us! We're thrilled that you find our tool great. We understand your suggestion about joining the chat to address sticky questions, and we're actively exploring ways to enhance our features. If you ever have more ideas or feedback, feel free to let us know.Thank you for choosing SmartBot.
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