Avaliação geral
4,8
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
27 de junho de 2023

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

Thee Skin You’re In
Estados Unidos
26 days usando a aplicação
Questão respondida por SmartrMail 27 de junho de 2023

Thank you for your feedback Thee Skin You’re In team 👕💞 We're glad to hear that you appreciate the fact that SmartrMail doesn't cut off the online chat support option even on the free plan 😊 Looking forward to seeing your store reach new heights with email automations!

25 de agosto de 2023

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Lori Holmes Books
Reino Unido
20 days usando a aplicação
Questão respondida por SmartrMail 27 de agosto de 2023

Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!

Editado a 25 de maio de 2023

Set me up for a good start with SmartrMail Email Marketing SMS understanding. Time to complete setup.

Focused Connections by Starforce Production LLC.
Estados Unidos
23 days usando a aplicação
Questão respondida por SmartrMail 24 de maio de 2023

Good morning Starforce Production team ⭐️ We're thrilled to hear that your first steps with SmartrMail are going well 😊 We look forward to taking Starforce Production to new heights!

16 de maio de 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
México
About 4 hours usando a aplicação
Questão respondida por SmartrMail 16 de maio de 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

24 de maio de 2023

Yasmine, you are the loving heart of supporting me. Thank you!

And I hope SmartrMail creates a button popup...

Clevaria
Suécia
3 days usando a aplicação
Questão respondida por SmartrMail 24 de maio de 2023

Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!

1 de junho de 2023

J'ai demandé à être appelée suite à un problème. Équipe très réactive. Le problème a été solutionné très rapidement. Merci !

Hoya Paris
França
7 months usando a aplicação
Questão respondida por SmartrMail 13 de junho de 2023

Bonjour à toute l'équipe d'Hoya 👗 Au plaisir d'avoir pu vous aider! N'hésitez pas à nous contacter si vous avez d'autres questions 😊

14 de agosto de 2023

Worst app ever, with the most dumb things everywhere. its too much of a headache. i accidentally pressed a button and I cant even return, my whole design was gone. The website is also laggy

Bliss Drivers
Países Baixos
26 minutes usando a aplicação
Questão respondida por SmartrMail 27 de agosto de 2023

Good morning Bliss Drivers team 🏎 I'm sorry to hear that you weren't able to get back to your design. This is definitely not the experience that we are aiming for at SmartrMail.

All of our composers, including email composers, SMS composers, pop-up composers, and automation composers are equipped with an auto-save feature which is meant to prevent this type of issue from happening.

Do you remember what type of design you were working on? (Email, SMS, Pop-up).
Also, do you happen to use any plugins in your browser?

I see a Brand kit (main email design component editor, applying to all future emails) that has been accessed and edited in your account. Could it be this one? Only you will be able to access the following URL, if you'd like to check it out: https://go.smartrmail.com/en/app/styles/edit/199081

We'd love to better understand why this feature didn't work on your end. I believe that our team members have already reached out to you on the day when you reported this issue, but if you haven't received their message, would you be able to share the type of design you were working on, as well as the plugins installed in your browser?

Our email address is: support@smartrmail.com.

Thank you.

Kind regards,

Nicolas from the SmartrMail team.

24 de maio de 2023

Muy buena atención y servicio. Nos sirvió mucho la herramienta. Muy facil de usar y buenos reportes.

CIPITRIA
Argentina
12 months usando a aplicação
Questão respondida por SmartrMail 24 de maio de 2023

¡ Hola Cipitria ! 👚👙 Gracias por sus comentarios, nos complace saber que nuestro equipo pudo ayudarlo con sus preguntas. ¡No dudes en hacernos saber si hay algo más en lo que podamos ayudarte! 😊

25 de julho de 2017

So happy I discovered this app! It's way easier and more straightforward than any other email marketing app I've used. Great customer service too! Highly recommend!

Pattilapel
Estados Unidos
Almost 7 years usando a aplicação
20 de maio de 2016

Smart Mail is a revenue multiplier. It has increased sales drastically on our site https://aussiediscreet.com.au It is a no brainer. Aussie Discreet loves you guys!

Aussie Discreet
Austrália
Almost 5 years usando a aplicação