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Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!
Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!
Their customer service is AMAZING! Seriously, they're legit. They get back to you within the same day of your trouble and are always willing to get their hands dirty and dig into your account to help! I love that hands on experience! Their platform is super easy to navigate too. Definitely recommend for small businesses just getting started. This is definitely the e-mail platform for you.
I rate SmartrMail.
PROS:
- Friendly staff
- Ability to conduct Video Appointments to help with set up and ongoing questions
- Online Chat Service which is very responsive and you're received by staff that have an understanding of what is needed
- Easy to use and send personalised email to my customers
- Capability to track success rates from emails
- Stays up to date with software updates, and various logistical and legal requirements.
CONS:
- Cost (no matter how high or low the cost is, it is always a con)
- Features depend on plan selected
- Charges is USD, which means currency conversion costs are the problem of the user
Although I have put some cons, these are generic cons to all other apps on Shopify so I have not let it affect the star rating given.
Smart Mail is a revenue multiplier. It has increased sales drastically on our site https://aussiediscreet.com.au It is a no brainer. Aussie Discreet loves you guys!
I am impressed with how easy it is to produce a professional looking newsletter and the tracking that is offered to evaluate the performance. Thank you for your product.
Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.
Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)
Beautiful design, lots of automation options, and a super responisve support has kept me a customer for almost 4 yrs. No regrets and highly recommended.
Hi Strikkemani team 👋 Thank you so much for your feedback. It means so much when a long-time sender gives us this type of feedback. We really appreciate it. Make sure to reach out via ou in-app chat if there's anything we can do to make your email marketing campaigns even better going forward 😊
Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.
Tie - Fly Clothing & Hair Co. appreciated & approved. This app is a necessary addition to keep customers updated & active. It's easy to setup & customize and takes a load off manually sending product emails.
I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.