Smile: Loyalty Rewards Program
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Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
The Smile support team is excellent! Lynn was incredibly helpful and always responded promptly to my questions. Thank you!
Thanks so much for taking the time to leave us a review! We're so glad to hear that you found Lynn to be as incredible as we know her to be :)
Yours in Loyalty,
The Smile Support Team
Great support, thanks for your quick help Lisa
Thanks for taking the time to leave a review! We also think Lisa is super awesome 🤩
Don't hesitate to reach back out if there is anything else we can do for you!
Great customer service! awesome! It seems to be user friendly. I would suggest allowing customers to send emails out with referral reminders and also adding a Pinterest options for actions!
Thank you so much for your review and feedback! We'll definitely pass those along to our product team - great ideas! 💖
We're so glad to hear that you're loving our app and customer service!
This is a very good app.I love it !
I came across an issue regarding a customer not receiving their rewards points accordingly, and the rep Tess provided me with a very detailed response and helped with troubleshooting the issue efficiently! The issue turned out to be due to the customer and not the app itself! Thank you so much for your support!
Tess is rock star! We are so lucky to have her in our team and so happy to hear that the issue was resolved quickly. We're always here to support you!
Smile support team members are always so helpful! I asked for the data& stat info and he found it right away :)
Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with David! Please don't hesitate to let us know if there is anything else we can help you with 😊
✨ The Smile Team
We've been with SMILE for as long as we can remember! Super great app + Excellent customer service!
Thank you SO much for your lovely review 💖 We're so flattered 😭
Please don't hesitate to reach out to us whenever if we can help with anything at all!
Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers
It was a pleasure helping today! Thanks so much for taking the time to leave a review :) -Jade <3
Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨