Smile: Loyalty Program Rewards

This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!

Also Lynn was very helpful and so quick about fixing something with our billing!

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if you are interested in growing a loyal customer base.

Fantastic app with with a support team that's there to help you be successful. Thanks to Nicole, we were able to find a solution to save the company on monthly costs while still being able to get all of the features we needed! If you need anything, be sure to reach out to their support team. I've been continually impressed with their response time and ability to help us out.

Updated 7/14/25: Just re-confirming that their support is second to none! Lisa helped us out with an immediate solution and made sure we were taken care of. This app continues to do great things for us and the support you get can't be understated. Thanks again to the Smile.io support team!!

We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect!

Super helpful team of experts.

Exceptional partner for loyalty implementation

Smile.io transformed our app's rewards system from concept to reality. Their API integration was seamless, and their team guided us through every step with genuine expertise.

What impressed us most was their commitment to making complex loyalty mechanics feel simple for our users. They didn't just deliver code—they delivered an experience.

The implementation was smooth, the support was outstanding, and the results speak for themselves. Our customers love the new rewards system.

Highly recommended for any team serious about customer loyalty.

We have been using the app for a few years, and have not had any problem.
It has all the functions needed for a points royalty program.

Added 2025/6/11 --
The support is very quick and helpful. We have asked for an additional function of free gifts and they have listened to us! We are quite happy using Smile.io

We asked about a feature over a year ago. Lisa reached out to advise this feature was added to the Smile platform before it was even announced. Great customer service!

Over the past year, Andreandana and the rest of the Smile support team have been really great, helping us to draw monthly reports manually that weren't available to download for the app for months - following up with us every month with new downloadable reports.
Then, this month, all of a sudden, I got a message from her notifying me that those reports were now included as standard as part of the app! Amazing stuff!
It's really great to see an app that listens to customer feedback to improve their service!
Thanks for all the support!

Easy to Use & Effective!

We've been using Smile for our Shopify store, and it's been a game-changer! The app is super easy to set up, and our customers love earning and redeeming rewards.

The integration with Shopify is seamless, and the customization options allow us to match our brand’s look & feel perfectly. Plus, the customer support team is top-notch—always quick to respond and genuinely helpful.

If you're looking for a powerful yet user-friendly loyalty & rewards program, Smile is the way to go! Highly recommend.

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!