Smile: Loyalty Rewards Program
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The app is very easy, the video tutorials are great. The launch video was the best.
Thanks for the five-star review! 🙂 We're happy you're liking our video content!
I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...
Thank you for taking the time to reach out to us and leave your feedback! We are sorry to hear of the issues you are experiencing and dove into things on our end. 🔦 I just sent you an email regarding my findings. 🤓
Your program and dashboard are functioning as normal, but you have disabled points and referrals, which will pause your program. In order to relaunch the program simply hit "activate" for both points and referrals. 😸
If you deleted the app please re-install it as all your customers data will be deleted within 48 hours in compliance with internet privacy laws. If you experience any further difficulty just reply to me via email, or email help@smile.io, or you can always pop into the Live Chat via the app itself or our website, smile.io. 😺
We hope to help get you sorted asap! Thank you so much! ☀️
Cheers,
Joshua - Smile Team 🧙♂️
Jade was a massive help with a simple problem i had to get this launched and into action, thank you so much :)
Thank you so much for your kind words , super glad I could help today ❤️ - Jade & The Smile Team <3
Nicole was very patient with all my questions, she explain clear for me. English is not my first language.
All my doubts were clear out. Super great service
It was so great chatting with you today! I'm so glad that we were able to help you out. Thanks so much for taking the time to leave a review. We really appreciate it!
💛 Nicole
Very easy to install, so far so good!
Very easy to start up and customize. On the first day that I released the reward program, I've had positive comments from customers. Comments such as "I wish this was out last month!" were common haha.
Love the app. Thanks guys!
Very good app and customers really like being able to earn points. Very easy to set up and get started.
Great app so far!! My customers are loving it!
Maggie,
was awesome she helped me right away and solved the issue within seconds
The app itself is pretty awesome, it allows you to customize multiple things, and overall it looks fantastic. I need to say that their customer service is SUPERB, special mention to Nicole here as she walked the extra mile to make sure we were happy and fully set. 200% recommended!!!
Thank you so much for this amazing review! We agree - Nicole is the best! So glad to hear that you got the help that you needed 💖 Don't hesitate to reach out to us whenever!