Smile: Loyalty & Rewards

My only complaint about this app is that installing it significantly slowed down the load speed of my site - Google's page speed testing tool ranks my site as slow, and the majority of that time they attribute to loading Smile. Maybe if it was set up to load asynchronously it would help? If the load time issues could be resolved this app would be near-perfect.

LOVE LOVE LOVE! I've been wanting to start a loyalty program for my store for a while now but the process of starting that always seemed daunting. I found Smile through the Shopify App Store and decided to give it a try and I immediately loved everything about it. It was so easy to set up and after launching the program today, I'm already getting great feedback from my customers. I can't wait to continue growing my store with Smile!

Have needed a hand with a few things and the Team have always helped out super quick on the chat area. As an e-commerce store owner who integrates numerous apps customer service and more importantly the support aspect is vitally important to me when deciding who to trust and use.

The Smile crew definitely tick this box for me!

We started this app to hone in on some repeat customer business and really give back to the customers that have been with us from the start...

Could not be happier...seriously...The ability to reward has enhanced our customer relationships like nothing else.

Maggie helped us out with our migration from Big Commerce and settling into Shopify. She also got us right where we need to be with our plan. Thank YOu Maggie

Looove this product, everything is easy understood and I cant wait to see the results.
A thing there could be great, is if, you made a description of what Rewards there is for the customers, so we (website-owners) could copy-paste it into a Page on our website (to give our customers more information of what this is, before they sign up for an account).
I hope you get my point ;-)
Pleeeease text me if you do this! Cause my english is not perfect and it will take me a lot of time to do it perfectly and professionaly!

5 stars for you!

Still checking it out, but so far it looks great!

could be a better display on mobil, but like the viral aspect of it.

VERY Easy to start using! Can't wait to see how much it increases sales.

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Perfecto! Its simple and easy to use, I can even name my points that awesome and so many options to add for cleints just endless oppertunity guys its must have it really added a little something to my shop thx smile io i just love you ...