Smile: Loyalty & Rewards
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LOVE IT .. SO EASY TO SETUP!!
Nice app with awesome ease of use
Real easy to setup and manage. Love that I now have a reputable rewards program hooked up. I also like the ability to give a customer facing name to my "sweet" points.
This app could be great with a few modifications.
1. The launcher icon is obtrusive and is on every screen of every page. There needs to be an option to choose what pages it displays on and for how long or have the "X" icon that will let customers dismiss it so its no longer on the screen.
2. There needs top be a way to disable the launcher button, but still allow customers to sign up and view/redeem rewards using a link or web address instead. It needs a link that can be set to a landing page instead of the launcher widget.
3. If the widget is set to the right side of the screen, my customers can't checkout because the launcher widget stays on top blocking the checkout button.
I really like to give this app 5 stars but I cant. After purchasing the starter pack (which you kind of have to) you'll find out that your $50 monthly plan is not enough to set a limited number of times a customer can earn rewards, or have more than one app integrated at a time. These features should have been included with the starter plan and not in a $200 plan and above...
Thank you for taking the time to leave a review, we appreciate your candid feedback! 🙏 Our plans are structured to grow with our merchants so while the Starter plan gives you all the tools to uniquely brand your program it does have some limitations as it is our most basic plan. I have reached out to you via email to see if we could provide some suggestions as well as some solutions that might work for you! I look forward to hearing back from you soon! 😀
Cheers,
Joshua - Smile Team 🧙♂️
Easy and fast setup. I was up and running...and had a customer earn enough points for a reward within a few hours of setup! The online help staff with Smile is very friendly, fast, and accurate. Will recommend to other business owners!
🙌 Congratulations on your first redemption! Early rewards are the best 👏
And thanks for your kind words about our team - be assured that we've passed them on :)
It seems very nice app, I hope it will do the job.
Now I have to fill other 50 characters. Blah blah blah :D
We just activated our account a few days ago but have had exceptional customer service while in the beginning stages of setting up our account! I've spoken with both Jade and Lisa over the last few days and they have walked me through all of my questions/concerns. Looking forward to implementing the loyalty program with our customers!!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
So far so good! We signed up a few days ago and have been working to get our customers using the new system. It's relatively easy to understand and customize, and I've had two sessions with their help team to sort out little confusions on my part.
We are so happy you are enjoying Smile so far 🤗 and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!
Very easy to set up and does not affect the speed of the website. Currently using the FREE plan, and have no complaints of the same.
This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!