Smile: Loyalty & Rewards
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It's a bit buggy, but the response team fixes the bugs pretty quickly if you send them an email. Support is very quick and courteous and they get to work straight away. Overall, pretty happy with it, especially for the price.
For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!
Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole
First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.
Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)
Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.
Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!
I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!
New to using, but seems great so far!
Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!
Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.
Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!
This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.
Thank you for taking the time to write a review! Happy to hear you're liking the variety of loyalty programs, and here's to loyalty powered sales in this new year 🍾
If you have any feedback to share as you launch your program, please share it with us by emailing help@smile.io as we're always looking to improve!
Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!
Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.
I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.
Let us know if there is anything else we can do for you!
Nicole
Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.
Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)