Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recenze (6 513)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 8 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
Datum úprav: 22. únor 2024

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.

Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Miracle Botanicals Essential Oils
Spojené státy
Doba používání aplikace: 10 dny
Vývojář Smile.io odpověděl 14. únor 2024

Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.

- Angie & the Smile Team

15. březen 2024

It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.

VOYA Organic Beauty
Irsko
Doba používání aplikace: 21 dny
Vývojář Smile.io odpověděl 16. březen 2024

Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help.

Best regards

The Smile team.

20. březen 2024

It was very simple to use and setup.

London's Tech Shop
Spojené státy
Doba používání aplikace: 5 měsíci
11. prosinec 2023

I give 4 star because I'm not yet using the apps, so I can give review about the system. The customer service staff is fast response and understood the question.

SugarStar
Malajsie
Doba používání aplikace: 6 dny
Vývojář Smile.io odpověděl 13. prosinec 2023

Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)

25. duben 2024

Joana helped a lot!

Rastah
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Smile.io odpověděl 26. duben 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

Show less

9. prosinec 2023

Great support and service when there are issues. Thank you for assisting us in resolving the problems we faced.

LOFT HOME
Singapur
Doba používání aplikace: 8 měsíci
Vývojář Smile.io odpověděl 12. prosinec 2023

Thanks so much for the kind words about our support team! I have reached out to you to see if there's any feedback you could provide that would help us understand how we can improve our app from your perspective. See you over in the chat threads 🤓

Yours in Loyalty,

Live Chat Manager - Brandon

29. listopad 2023

Joana was great at answering all my question and concerns. I am satisficed with her service.

Amerisal Foods LLC
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Smile.io odpověděl 2. prosinec 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

11. prosinec 2023

Add a smile team to the points collection box and leave a comment in order to collect points through this method

prettify
Egypt
Doba používání aplikace: Asi měsícem
Vývojář Smile.io odpověděl 12. prosinec 2023

Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.

27. únor 2024

It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.

Biolube
Uruguay
Doba používání aplikace: 14 dny
Vývojář Smile.io odpověděl 28. únor 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Smile Team

22. listopad 2023

The customer is really great and really friendly.

Sweet Life
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Smile.io odpověděl 2. prosinec 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team