Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Değerlendirmeler (6.512)

Toplam puan
4,8
Puan düzeyi başına sayılar
  • Puanların %88 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %8 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 1 yıldıza sahip
19 Haziran 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Smile.io yanıt 22 Haziran 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

31 Temmuz 2024

Very good customer service :)

Estado Natural
Meksika
Uygulamayı kullanma süresi:Neredeyse 6 yıl
Smile.io yanıt 2 Ağustos 2024

We smiled reading this review! Thank you so much :)

13 Ağustos 2024

Quick and helpful support. I had the pleasure of talking to Hannah!

Happy Gut Life
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 ay
Smile.io yanıt 14 Ağustos 2024

Thank you for your lovely review! I'm so glad we were able to assist you, I look forward to watching your program grow :)
-Hannah

15 Ağustos 2024

Great app and best support team,
Mack was good from supprt team

USA Two Brothers Farms
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
Smile.io yanıt 17 Ağustos 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

3 Temmuz 2024

I recently had the pleasure of receiving assistance from Lynn at Smile.io, and I cannot express enough how grateful I am for her exceptional support. From the very beginning, I was having a lot of difficulty navigating through some of the features and functionalities of the platform. However, Lynn was there to guide me every step of the way.

Lynn's patience and dedication were evident throughout our interactions. She took the time to thoroughly understand the issues I was facing and provided clear, step-by-step instructions to resolve them. Her explanations were always easy to follow, and she made sure that I was comfortable with each step before moving on to the next.

What truly stood out was Lynn's unwavering commitment to ensuring that I had a positive experience. She never rushed through our conversations and was always willing to go the extra mile to help me understand the solutions. Her friendly and professional demeanor made the entire process much less stressful and more manageable.

In addition to her technical expertise, Lynn's customer service skills are truly commendable. She was always prompt in her responses and consistently provided helpful and insightful advice. It's clear that she genuinely cares about her clients and takes pride in her work.

Given the outstanding level of service that Lynn provides, I firmly believe that she deserves recognition and a raise for her hard work. Her dedication to helping customers and her ability to make complex issues seem simple are invaluable assets to Smile.io. Lynn's support has not only resolved my issues but also left me with a very positive impression of the company.

Thank you, Lynn, for your exceptional service and for making my experience with Smile.io so much better. Your efforts are greatly appreciated!

SVNE Organics
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 ay
Smile.io yanıt 6 Temmuz 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

8 Haziran 2024 tarihinde düzenlendi

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Kanada
Uygulamayı kullanma süresi:Yaklaşık 4 yıl
Smile.io yanıt 31 Mayıs 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah

16 Ağustos 2024

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Milkweed Balm
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 23 saat
Smile.io yanıt 17 Ağustos 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

18 Haziran 2024

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

SportStop.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Smile.io yanıt 22 Haziran 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

26 Eylül 2024

fantastic service by the team. thank you, Lynn and Ezra!

Greenwood Fish Market
Singapur
Uygulamayı kullanma süresi:Yaklaşık 1 ay
Smile.io yanıt 27 Eylül 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

5 Kasım 2024

Shelby chatted with me for over an hour answering all my questions about the referral program - so helpful, patient, and fast.

Thank you so much!

Eleven Six Knits
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 gün