Smile: Loyalty Program Rewards
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Great service! The app works great and when we did have an issue the Smile team was extremely helpful in working with us to get a solution.
Thank you so much for your kind words! We're so glad to hear the app has been working well for you and that our team could support you in finding a solution when needed. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Still they didnt localize the app into my language but still instant help and solutions, thanks Erin, for th detailed explanations and walkthroughs
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!
Thank you for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Great app - support team is also really helpful with any questions that I have about the app
Thank you so much for your kind words! We're so glad to hear you're enjoying the app and that our support team has been helpful with your questions. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!
Thank you so much for your thoughtful review! We're thrilled to hear how valuable the program has been for your business and that the customer engagement and ROI have really shown through. We're also so glad you've had a great experience with our support team — we truly appreciate your feedback! 😊
— Smile.io Team ✨
Very easy to use and set up, my customers love it , thank you!
Thank you so much for your kind words! 💛 We're so glad to hear that you found Smile easy to set up and that your customers are loving it. We truly appreciate your support! 😊
- Smile.io Team ✨
excellent
Thanks so much for your kind words! 💛 We really appreciate it. 😊
- Smile.io Team ✨
Wonderful customer service! I needed help on a weekend late at night and they responded promptly with a solution. I absolutely love this company!
Thank you so much for the amazing review! We’re so glad our team could be there for you when you needed support — even late at night on the weekend! It truly means a lot to hear how much you love working with us. 😊
— Smile.io Team ✨
We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral!
The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb.
Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!
Thank you so much for the amazing review! 💛 We're thrilled to hear how smoothly your loyalty program launch has gone so far — from quick setup to customers already engaging, redeeming rewards, and sending referrals — and we're so glad that Andrea and Cole were able to support you every step of the way. Your recommendation means a lot to us! 😊
- Smile.io Team ✨
There is no proper onboarding (only slow chat support) and there is a lot of things that do not work.
just to name a few:
1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour
2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page
3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0.
4) ... and a few more
If I wait for the chat to give me all the info, I will not be ready before next month.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
