Smile: Loyalty & Rewards , 5.978 değerlendirme
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i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!
Hey there! Thank you for taking the time to leave us a review! I'm so sorry to hear that you're finding the points program confusing. We'll send you over an email to help out right away! :)
I loved the app as it makes applying the discounts and promoting the rewards program much easier, however I've only left out the last star due to the app not having the option to earn x amount of sales per referral link equals free item, but rather they have it as both parties get $5 off. Please update the app with a counting system to reward users with a free item and you'll get 5 stars instead of 4 in my books!
Thank you so much for your review, and for the suggestion! We really value your feedback, and will send this over to our product team :)
Smile has made my customer experience brighter than i ever imagined. Because of the way smile rewards customers just want to keep earning points on your site
We're so glad to hear that we're helping with the customer experience! Thanks so much for your 5-star rating 😊
Love this tool for my business website and the techie support are amazing to hep very quickly!!! I would recommend this to everyone!!!
awesome features great app in all the referral apps I recommended all Shopify store owner to use this app, it's free version is awesome
We're glad to hear you're loving the referral features in our app! Thank you so much for the five-star review! :)
Great App Would recommend it. Will defiantly Purchase at end of trial
Integrates with the website fast!
KoopBrand.com is definitely enjoying this app! Very easy to use for our customers!
i really like the system very easy and efficient.
I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login).
All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.
***UPDATE 07/2023:
Thank you for your patience, I'm happy to let you know we have been able to add you to the beta group for this feature. We have been trying to contact you to confirm and see how else we can ensure your program is working optimally and we look forward to connecting with you soon. ***
Thank you for taking the time to leave us a review. We really appreciate your feedback.
I truly understand the frustration these issues caused. I'm going to carefully look into the problems you highlighted and reach out privately to try and resolve these concerns.
Customer service is incredibly important to us and we always try and offer the best advice and support that we possibly can. Some things are outside our control but we will always try and offer workarounds and solutions. We will never refuse to offer a feature if it is available and we are currently looking at ways to offer the visibility option to you we are just waiting to see how we can add you to the control group.
Again, thank you for your review and I look forward to connecting with you to resolve these issues.
David Wyatt
Merchant Experience Manager