Smile: Loyalty & Rewards

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.

unfortunately you can't integrate with anything unless you pay $50 , bit of a joke really, how can a new store get going like this?

Setup everything and tried reading articles but not able to see any mail or notification on confirmation page or any thing tries creating account, becoming member but not able to get points on placing order. If I am not able to see it then how will out customer gonna notice day. then it will be a total waste

over priced not doing the job we will try one of the competitors with better price options and same tools

Does anybody know if the points can expire? I haven't tried it yet because we need this feature before we make any decision. Can anybody help me?

It seem like a good App but the set up is not easy for a novice person

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Horrible product. Stay away. I have installed it and tried to use it, but I keep getting errors when trying to log into their system. I have tried changing my password and I get caught in an endless reset loop, with the new password not working. I have tried contacting them and gotten no reply.

So far the app seems to not work. It signed up customers as members on install that don't have accounts. My biggest repeat customer who has an account is only a candidate. Sent support got 1 email back and no further reply's or fixes.

NOT WORKING AT ALLL!!!
When click on Reward Program and Create Account, it will take the customer to the HOME PAGE! NO ACCOUNT CREATION ALLOWED!!!
TOTALLY CRUSHED!!!